Manager, Auditing Operations

Cass Information Systems; Bridgeton (MO); On-site; USD 90,000 - 120,000; Full time

Job summary

Cass Information Systems, a leading provider of information and payment management solutions, seeks a Manager, Auditing Operations to lead the TIS audit staff in Bridgeton, MO. You will guide daily activities, resolve issues, and ensure client satisfaction through efficient responses while collaborating with IT and client programming teams.

Qualifications include a business degree, 5+ years rating experience, and 3+ years of leadership.

Qualifications

• A bachelor's degree in business administration or equivalent.
• 5+ years' rating experience with a carrier, shipper or equivalent.
• 3+ years of leadership experience.

Responsibilities

• Guide and lead the auditing staff with performance appraisals and coaching.
• Collaborate with IT to fix issues impacting rating and audit functions.
• Improve systematic rating of accounts with client programming teams.
• Monitor audit and rating performance and ensure contract loading in RMS.
• Train and evaluate Audit staff; drive process improvements.
• Handle client inquiries and support sales/marketing efforts as needed.
• Perform audits, prepare evaluations, and manage PTO schedules.

Skills

Leadership

Analytical skills

Interpersonal skills

Carrier pricing expertise

Automated rating systems

MS SQL knowledge

MS Office suite

Education

Bachelor's degree in business administration

Tools

Microsoft SQL

Microsoft Excel

Job description

The Manager, Auditing Operations manages and directs the activities of the TIS audit staff to ensure adherence to policies and procedures as well as ensuring client satisfaction through expedient response and resolution to client inquiries and complaints.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

• Provides daily guidance to direct reports including leading department problem resolution efforts and providing regular feedback, administering performance appraisals, and coaching for future success.
• Actively engages the IT group in identifying systematic issues with the development of the global collaboration platform as it pertains to the rating and audit function.
• Works with client programming to improve systematic rating of accounts.
• Monitors reporting on audit and rating performance on a regular basis.
• Ensures the audit staff works with the rate loading group to have contracts loaded correctly in RMS, and that all necessary rating elements are present and applied.
• Responsible for training, evaluation, and development of Audit staff.
• Creates a work environment where employees are encouraged to identify process improvements and suggestions that have returns in terms of increased efficiency, accuracy, and client satisfaction
• Writes and performs bi-annual audit department performance evaluations as well as coordinate and maintain department PTO requests and schedules.
• Implements changes and enhancements that will improve the overall efficiency and quality of the Audit group
• Responds to client relations inquiries and concerns regarding rating activities of clients.
• As required, assists the Sales and Marketing Department in their efforts to obtain additional auditing business.
• Responsible for training new employees, as well as providing continuing training of existing staff in auditing automation techniques and processes.
• Performs special projects, as requested.
• Other duties as needed or assigned.

SKILLS AND ABILITIES REQUIRED:

• Good analytical skills and the ability to perform with little or no supervision.
• Good interpersonal skills to represent the department to customers and others.
• An extensive understanding of various carrier pricing, tariff, and contract rate applications, European, domestic and international.
• A complete working knowledge of automated rating systems.
• Capable of handling the most complex audit applications.
• Extensive knowledge of automation tool usage and implementation.
• Superior communication skills with both clients and associates.
• Demonstrated leadership experience, including the direct management of a team.
• Ability to responsibly delegate job functions and to lead subordinates by example.
• Proficient in Microsoft Office suite and a cursory knowledge of Microsoft SQL, preferred.

MINIMUM LEVEL OF PREPARATION AND TRAINING NORMALLY REQUIRED:

• A bachelor's degree in business administration including transportation and carrier pricing related courses or equivalent combination of education and work experience.
• 5+ years rating experience with a carrier, shipper or equivalent.
• 3+ years of leadership experience.

ABOUT OUR COMPANY:

Cass Information Systems, Inc. Cass Information Systems, Inc. (NASDAQ: CASS) is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communication networks, facilities, and other operations. Disbursing over $94 billion annually on behalf of its clients, and with total assets of $2.5 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906 and a wholly-owned subsidiary, Cass Commercial Bank provides sophisticated financial exchange services to the parent organization and its clients. Cass is part of the Russell 2000. More information is available at www.cassinfo.com.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.