Strategic Alliances Operations Associate

Harbor; Chicago (IL); Hybrid; USD 85,000 - 115,000; Full time

Job summary

Harbor is seeking an Alliances & Partner Operations Associate to scale and optimize our strategic partner ecosystem from our Chicago headquarters with some remote flexibility.

You will work closely with Sales, Delivery, and Marketing to identify growth opportunities, streamline partner operations, and support AI-enabled solutions that deliver client value. This role emphasizes data-driven decision-making and cross-functional execution.

Qualifications

• 2-5 years of experience in partnerships, operations, consulting, business operations, or a related field.
• Strong analytical skills with the ability to turn data into actionable insights.
• Experience working with CRM platforms (Salesforce preferred) and advanced Excel.
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills, with the ability to work effectively across cross-functional teams.
• A proactive, problem-solving mindset with strong attention to detail and a focus on execution.

Responsibilities

• Drive operational excellence across Harbor's partner ecosystem by maintaining accurate pipeline visibility, identifying risks, and ensuring timely follow-through on strategic initiatives.
• Own partner operations within Salesforce and other systems, ensuring high-quality data, actionable reporting, and visibility into partner performance and opportunities.
• Analyze partner overlap and whitespace opportunities using tools such as Crossbeam to identify new revenue opportunities and strengthen go-to-market execution.
• Support partner strategy through territory planning, opportunity prioritization, research, and competitive analysis.
• Coordinate recurring partner business reviews and operational cadences, preparing agendas, metrics, materials, and executive-ready updates while driving accountability for next steps.
• Build strong working relationships across Sales, Marketing, Delivery, and external partners to keep initiatives aligned and moving forward.
• Monitor partner health, surface insights and recommendations, and prepare concise updates to support leadership decision-making.
• Support the integration and adoption of AI-enabled partner offerings while tracking strategic initiatives and key milestones.
• Provide day-to-day direction and quality oversight for interns supporting the Alliances function.

Skills

Analytical thinking

Cross-functional collaboration

Communication

Project management

Data-driven insights

Tools

Salesforce

Excel

Crossbeam

Tableau

Power BI

Job description

Harbor is seeking an Alliances & Partner Operations Associate to scale and optimize our strategic partner ecosystem from our Chicago headquarters with some remote flexibility.

You will work closely with Sales, Delivery, and Marketing to identify growth opportunities, streamline partner operations, and support AI-enabled solutions that deliver client value. This role emphasizes data-driven decision-making and cross-functional execution.