Strategic AI Solutions Architect

Miro; Austin (TX); On-site; USD 150,000 - 230,000; Full time

Job summary

Miro is seeking an AI Technical Architect to lead strategic AI engagements for our largest customers. You will design and deploy AI solutions within Miro, including intelligent templates, agents, and GPT integrations, while guiding onboarding and implementation.

You will bridge Customer Success, Product, and Engineering, shaping the roadmap and ensuring secure, scalable deployments. Strong communication and hands-on AI experience are essential to drive value and adoption.

Qualifications

• 6+ years in technical consulting or solution architecture with customer-facing duties.
• Hands-on AI development experience with LLMs, prompts, and agents.
• Experience with AI tooling and APIs and embedding AI in SaaS environments.

Responsibilities

• Lead customer discovery sessions focused on identifying AI use cases, data sources, technical constraints, and automation opportunities.
• Design and implement AI-driven solutions in Miro, including intelligent templates, agents, summarization tools, and custom GPT integrations.
• Serve as a trusted advisor on AI solution architecture, including data privacy, compliance, API usage, and model performance monitoring.
• Guide customers through technical setup and change management for Miro’s AI features and integrations with other AI or automation platforms (e.g. Zapier, Workato, OpenAI, Azure OpenAI, LangChain).
• Collaborate with Product and Engineering to influence the roadmap based on real-world customer needs and emerging AI trends.
• Partner with Customer Success and Account Managers to ensure successful onboarding, measurable adoption, and retention of AI use cases.
• Facilitate enablement sessions and workshops for technical and non-technical audiences on using Miro’s AI tools effectively.
• Contribute to documentation, best practices, and scalable assets for repeatable AI engagements.

Skills

AI solution design

LLMs & prompt engineering

LangChain / AutoGPT

API integration

Data privacy & security

Tools

OpenAI API

Hugging Face

Vertex AI

Low-code platforms

Job description

Miro is seeking an AI Technical Architect to lead strategic AI engagements for our largest customers. You will design and deploy AI solutions within Miro, including intelligent templates, agents, and GPT integrations, while guiding onboarding and implementation.

You will bridge Customer Success, Product, and Engineering, shaping the roadmap and ensuring secure, scalable deployments. Strong communication and hands-on AI experience are essential to drive value and adoption.