Strategic AI Programs Lead

Lightwheel; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Learning & Development budget

Relocation assistance

Job summary

Lightwheel is seeking a customer-facing product/solutions professional to own projects end-to-end, translating customer goals into concrete requirements and driving pilots to successful delivery. You will collaborate with engineering and operations, make informed trade-offs, and identify repeatable patterns across customers to scale capabilities.

The role emphasizes ownership, strategic thinking, and strong communication in English and Mandarin, with opportunities to shape Lightwheel’s offerings

Qualifications

• A bachelor’s degree or higher and 1–3 years of experience in product, engineering, technical programs, solutions, or customer delivery.
• A track record of owning a project or substantial workstream from start to finish. You can explain what you decided, what you personally did, and what changed as a result.
• A founder’s sense of ownership. You spot gaps, create a plan, bring people together, and stay accountable for the outcome.
• Sound judgment under uncertainty. You can move with incomplete information, identify the risks that matter, and make deliberate trade-offs.
• Technical fluency and practical data analysis skills. You can engage with engineers, investigate quality issues, and understand how technical constraints affect the customer.
• Clear communication in English and Mandarin Chinese, with the ability to work directly with customers and teams across regions.

Responsibilities

• Find the real problem by working directly with customers to understand goals, challenge assumptions, and identify problems worth solving.
• Define the solution by turning needs into requirements, priorities, and success criteria with engineering and operations.
• Take it from idea to delivery by scoping pilots, mobilizing resources, and driving execution through customer acceptance.
• Make the hard calls by navigating trade-offs across quality, speed, cost, and feasibility and testing assumptions.
• Build beyond one project by identifying patterns across customers and turning solutions into repeatable products, tools, and delivery capabilities.

Skills

Ownership mindset

Data analysis

Technical fluency

Customer delivery

Clear communication

English & Mandarin

Education

Bachelor's degree or higher

Job description

Lightwheel is seeking a customer-facing product/solutions professional to own projects end-to-end, translating customer goals into concrete requirements and driving pilots to successful delivery. You will collaborate with engineering and operations, make informed trade-offs, and identify repeatable patterns across customers to scale capabilities.

The role emphasizes ownership, strategic thinking, and strong communication in English and Mandarin, with opportunities to shape Lightwheel’s offerings