Strategic Administrative Operations Leader

Hawthorne Lane; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement plan

Job summary

Hawthorne Lane, a well-established international law firm based in Washington, DC, seeks an Administrative Operations Manager to lead and evolve its administrative workflow design, overseeing teams and ensuring high-quality service across locations.

The role emphasizes turning observations into practical processes, developing people through feedback and mentoring, and partnering with Human Resources on staffing and performance initiatives.

Qualifications

• Eight years of experience with at least three years in supervision.
• Ability to shape administrative standards and processes across offices.
• Strong people development, mentoring, and feedback skills.
• Service-oriented mindset with cross-office collaboration.

Responsibilities

• Lead administrative teams across multiple functions with clear expectations.
• Shape consistent standards for administrative support across offices.
• Identify gaps and implement practical, improved processes.
• Develop administrative professionals through feedback, mentoring, and growth opportunities.
• Partner with HR on staffing, performance management, and broader talent initiatives.
• Act as a trusted resource on administrative needs and service delivery.
• Connect administrative teams across offices to share best practices.
• Oversee onboarding/offboarding processes and workplace services.
• Provide operational support for meetings, initiatives, and projects.

Skills

Leadership

People management

Change management

Project management

Communication

Job description

Hawthorne Lane, a well-established international law firm based in Washington, DC, seeks an Administrative Operations Manager to lead and evolve its administrative workflow design, overseeing teams and ensuring high-quality service across locations.

The role emphasizes turning observations into practical processes, developing people through feedback and mentoring, and partnering with Human Resources on staffing and performance initiatives.