Strategic Accounts Technical Representative

Seaman Corporation; United States; On-site; USD 73,000 - 109,000; Full time

Benefits offered by this job

Performance bonus

Remote work up to 2 days/week

Tuition reimbursement

Medical, dental, vision benefits

401(k) with company match

PTO

Job summary

Seaman Corporation is seeking a Strategic Accounts Technical Representative to support commercial projects, coordinating technical tasks with FiberTite teams and customers including installers, architects, and contractors.

The role involves domestic and international projects, training applicators, and conducting final inspections to ensure warranty compliance, reporting to the Senior Strategic Accounts Technical Representative.

Qualifications

• 5-10 years in technical or product management within single-ply roofing is desired but not required.
• RRO certification desired but not required.
• Strong PC skills: WordPerfect, Excel, email, Internet.

Responsibilities

• Coordinate technical support for strategic projects or portfolio by region.
• Conduct roof site visits to monitor installation quality and adherence to specs.
• Provide ongoing project status updates and assist project manager.

Skills

Technical experience

Project management

Roofing knowledge

Communication skills

Blueprint reading

Education

High school diploma

Tools

Excel

WordPerfect

Job description

WHO WE ARE

At Seaman Corporation, we are dedicated to creating and supplying quality, high-performance fabrics that protect our planet, our people, and our customers. From humble beginnings in 1949 to a multi-million-dollar organization, this family-owned business has grown to be a leading manufacturer in highly durable coated fabrics, supplying products to customers around the globe.

Every Seaman Corporation associate plays a valuable role in our company’s continuous growth. We believe by investing in the right people and resources, we can drive sustainable growth across the entire business.

Seaman Corporation products are composed of proprietary knitted or woven base fabrics and coating formulas to produce high performance roofing systems, geomembrane liners, truck tarps, architectural structures, and much more. We work exclusively with authorized fabricators, designers, consultants, engineers, and installers for quality solutions, start to finish.

WHAT WE OFFER

• Company performance bonus in addition to base salary
• Flexible work opportunities including flex schedules and remote work from home up to two days per week (if applicable to role)
• Professional development opportunities including tuition reimbursement, course training, and networking
• A competitive benefits package including medical, dental, vision, 401(k) with company match, paid time off (PTO), volunteer time off (VTO), and paid holidays
• Fun and engaging activities including department outings, holiday parties, and our annual company-wide dinner

Seaman Corporation is seeking a Strategic Accounts Technical Representative to join our Commercial team! This position will report to the Senior Strategic Accounts Technical Representative.

POSITION SUMMARY

This position provides technical support for Strategic Business Account projects, interacting with customers such as Authorized FiberTite Applicators, General Contractors, building owners, architects, engineers, and roofing consultants. This position will handle both international and domestic projects, collaborating with local FiberTite Technical Representatives to ensure successful outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Coordinating technical support for Strategic Projects or portfolio of projects based on region or Strategic Account needs.
• Conduct in-progress roof site visits to monitor installation quality, ensure adherence to roofing practices and specifications, and address any issues or concerns during installation.
• Provide ongoing communication regarding project status and assist the Strategic Account Project Manager and team with issue resolution.
• Collaborate with Owner Representatives, General Contractors, Architects, Consultants to address and resolve project related issues.
• Offer technical assistance to FiberTite Strategic accounts and technical team as needed.
• Work closely with local FiberTite Technical Representatives to ensure project needs are met.
• Train Seaman Corporation’s Authorized Applicators, and FTR associates, on the correct use and installation of FiberTite products and roofing systems.
• Conduct final inspections of FiberTite Roof System installations to confirm compliance with technical and warranty requirements per FiberTite guidelines.
• Support Strategic Account Business Development Managers and sales teams with technical assistance with their sales efforts.
• Investigate warranty claim issues, including performing necessary repairs as directed by FiberTite Warranty Services.
• Adhere to company expense and vehicle policies.
• Follow all environmental, safety, and company guidelines to ensure compliance.
• Maintain consistent communication with FiberTite Technical Services team to ensure project coordination and knowledge sharing.

REQUIRED QUALIFICATIONS

• High school diploma or general education degree (GED).
• 5-10 years of experience in a technical or product management related position in the single-ply roofing market, preferably with thermoplastic membranes (KEE, PVC, TPO, Modified Bitumen) is desired but not a requirement.
• Registered Roof Observer (RRO) is desired but not required.
• Basic PC skills, i.e., Word Perfect, Excel Spreadsheet, email, Internet.
• Ability to read and understand basic construction blueprints, drawings, and specifications, and perform basic estimating.
• Fundamental knowledge of roofing materials and roofing systems.
• Fundamental knowledge of roof leak detection methods, and determination of corrective repairs, associated with single-ply roofing systems.
• Ability to listen & comprehend, and express oneself both verbally in writing, including report writing.
• Working knowledge of building codes, i.e., FM, UL, Miami-Dade.

COMPETENCIES

To perform the job successfully, an individual should be aligned with our company values and demonstrate the following competencies:

Do What’s Right

• Safety: Safety is our priority and everyone’s responsibility. If you see something unsafe, you are called to say something.
• Customer Focus: We are in business for the customer. Our (internal and external) customers deserve our focus, and we can create solutions that solve their needs.
• Integrity: Our words and actions reflect our values, and we hold respect for all individuals.

Work Together

• Collaboration: We must share openly with one another, listen actively, and seek to understand the needs of our colleagues. We will respect diversity and work to find common ground.
• Teamwork: We will trust the person and attack the process.

Create Solutions

• Entrepreneurism: Act with a spirit of entrepreneurism, challenge the status quo, and find innovative solutions to our obstacles.
• Continuous Improvement: Everyone is an advocate for continuous improvement. Be willing to learn something new and accept that failure is a part of the process.
• Results: At the end of the day, results are what drive us forward. Hold yourself accountable to remove roadblocks and focus on the outcome over the activity.

SUPERVISORY RESPONSIBILITIES: None

TRAVEL REQUIREMENTS: 70-80%

The salary range for this position is $73,000–$109,000. This salary range is provided in good faith and reflects the range the Company reasonably expects to pay for the role at the time of posting. Actual compensation may vary based on factors such as experience, skills, education, job-related knowledge, and geographic location. This position may also be eligible for incentive compensation and benefits.