Strategic Accounts Tech Support Specialist

Lightspeed Commerce

Spain (TX)

On-site

USD 63,000 - 97,000

Full time

39 hours ago

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Job summary

Lightspeed Commerce is seeking a Technical Specialist, Strategic Accounts for Spain. You will deliver premium technical support and work with Strategic Accounts across email, phone, video, and on-site engagements to maximize lightspeed value.

Open to candidates located in Berlin, the role requires strong German and English communication, hospitality industry background, and proven troubleshooting skills for complex accounts. Expect cross-functional collaboration and ongoing product feedback.

Qualifications

Extensive customer service experience in a technical support role.
Prior experience in the Hospitality industry.
Ability to self-manage incoming emails, telephone calls, video calls, meetings, and on-site visits based on priority.

Responsibilities

Deliver Premium Support: provide technical assistance and white-glove service to Strategic Accounts via email, phone, video, and on-site engagements.
Identify opportunities to recommend best practices to streamline operations for high-value clients.
Partner with Implementation teams to execute successful warm handoffs for new Strategic accounts.
Collaborate with Strategic Account Managers to manage daily operations and resolve issues.
Lead unified client meetings to review requests, forecast requirements, and mitigate risks.
Advocate for feature adoption and product enhancements based on client feedback.