Strategic Accounts Sales Coordinator

Ritchie Bros.; Clinton (ME); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k with 100% match up to 4%

15 days PTO

Job summary

Ritchie Bros. is seeking a Strategic Accounts Sales Coordinator to support the strategic accounts team by compiling complex data and driving optimized customer experiences.

You will collaborate with SAMs, retain relationships, and manage contractual workflows while handling confidential information and cross-functional tasks in a dynamic sales environment.

Qualifications

• 2+ years of experience in Sales Support / Sales Administration / High-profile Customer Engagement.
• Understanding of legally binding contractual language and terminology.
• Advanced level understanding of MS Office and Adobe products.
• Proven ability to exercise independent judgement in a high volume, deadline driven environment.
• Interpersonal skills to interface effectively with stakeholders.
• Capacity to analyze system ability to complete customer requests.
• Excel: pivot tables and v-lookup; PowerPoint and Outlook familiarity.

Responsibilities

• Collaborate with internal and external stakeholders to ensure optimized customer experience.
• Work with Strategic Account Managers to retain relationships and build loyalty.
• Ensure all organizational tasks are completed according to company standards.
• Maintain understanding of Ritchie Bros. insights, services, and transactional solutions.
• Partner with SAMs on cross-selling to grow the customer portfolio.
• Resolve customer questions relating to solutions menu.
• Prepare contractual agreements between Ritchie Bros. and customers.
• Manage sensitive and confidential information.
• Facilitate insights, services, and transactional solutions.
• Identify internal partners and act as liaison for Strategic Accounts.
• Perform other duties as assigned.

Skills

Sales support

Independent judgement

Communication

Team collaboration

Data analysis

Tools

MS Office

Excel

PowerPoint

Outlook

SharePoint

Teams

Adobe

Job description

About Us

IAA Holdings, LLC (IAA)

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company's 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

Job Description

Strategic Accounts Sales Coordinator is a trusted advisor for the Strategic Accounts sales team and customer base. The SASC works to maintain a comprehensive understanding of Ritchie Bros. systems to enable the compilation of complex data to develop actionable steps that will optimize processes, results, and the customer experience.

Responsibilities

• Collaborate with internal and external stakeholders to ensure optimized customer experience
• Work closely with Strategic Account Managers (SAMs) to retain relationships and build customer loyalty
• Ensure all organizational and operational tasks are completed according to company standards
• Maintain a comprehensive understanding of Ritchie Bros. insights, services, and transactional solutions
• Partner with Strategic Account Managers on cross-selling activities to support growth of the customer’s portfolio
• Resolve customer questions and concerns relating to solutions menu
• Prepare contractual agreements between Ritchie Bros. and customers for products or services
• Manage sensitive and confidential information
• Facilitate insights, services, and transactional solutions
• Identify internal business partners and act as a liaison for Strategic Accounts
• Perform other duties as assigned

Qualifications

• 2+ years of experience within the following: Sales Support / Sales Administration / High-profile Customer Engagement
• Understanding of legally binding contractual language and terminology
• Advanced level understanding of MS Office and Adobe products:
• Proven ability to exercise independent judgement in a high volume, high pressure, deadline driven environment
• Interpersonal skills to interface effectively with the necessary stakeholders
• Capacity to analyze system ability to complete customer requests
• Proactively identify areas of risk in project execution to management and escalate as appropriate
• Work collaboratively with other team members from different disciplines and backgrounds
• Excellence in professional verbal and written communication skills
• Import/export of data, mail merge
• Excel: basic formula creation, pivot tables, and v-lookup
• PowerPoint: creation of presentations
• Outlook: create address books, groups, auto-response, mail rules, shared mailbox, calendar, and task management
• SharePoint: navigation and functionality
• Teams: chat functions, calls, & meetings
• Adobe: editing & digital signatures