SAG Services Coordinator

Ritchie Bros.; Fort Worth (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

RB Global in Fort Worth, TX is seeking a SAG Services Coordinator to professionally service multiple logistics and field service requirements for Strategic Account Sales. Tasks include coordinating logistics & storage programs, make-ready (repair) services, and additional unique service offerings for Strategic Accounts.

Daily duties require diligence, high accountability, and active communication with SAG Services Manager, SAG Sales Coordinators, Inspection Services, 3rd party vendors, RB Yard

Qualifications

• 1-3 years of transportation or business operations experience.
• Daily prioritization for effective service processing.
• Inventory management and logistical routing techniques.
• Measuring productivity and quality of various service offerings.
• Executing service agreements that generate revenue potential.
• Professional office work environment.

Responsibilities

• Arrange transportation, storage, inventory, and repair services to meet the requirements of strategic account customers.
• Coordinate with sales, inspection services, yard staff, and 3rd party vendors to promote effective sale processing.
• Perform thorough inventory tracking to drive timely service and revenue potential.
• Develop service efficiency standards and execute alternative tasks as needed.
• Identify, communicate, and promptly resolve service related issues.
• Actively review service programs to improve processing efficiencies & drive effective service standards.
• Analyze service agreements and vendor programs to minimize costs, drive revenue and improve service levels.
• Communicate innovative techniques that create growth opportunities for the services departmental and service programs.
• Flexible and willing to perform other tasks as assigned.

Skills

Transportation operations experience

Prioritization

Inventory management

Measuring productivity

Executing service agreements

Professional office environment

Job description

About Us

RB Global (NYSE: RBA)

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

About The Team

About the team - Yard Operations

We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

Job Description

The SAG Services Coordinator responsibilities include the ability to professionally service multiple logistics and field service requirements to support Strategic Account Sales. Tasks include effective coordination for logistics & storage programs, make-ready (repair) services, and additional unique service offerings for Strategic Accounts. Daily functions require diligence, high accountability, and active communication with SAG Services Manager, SAG Sales Coordinators, Inspection Services, 3rd party service vendors, RB Yard Managers, and alternate internal departments to effectively manage the sale for various Strategic Accounts.

Responsibilities

• Arrange transportation, storage, inventory, and repair services to meet the requirements of strategic account customers
• Coordinate with sales, inspection services, yard staff, and 3rd party vendors to promote effective sale processing
• Perform thorough inventory tracking to drive timely service and revenue potential
• Develop service efficiency standards and execute alternative tasks as needed
• Identify, communicate, and promptly resolve service related issues
• Actively review service programs to improve processing efficiencies & drive effective service standards
• Analyze service agreements and vendor programs to minimize costs, drive revenue and improve service levels
• Communicate innovative techniques that create growth opportunities for the services departmental and service programs
• Flexible and willing to perform other tasks as assigned

Qualifications

• 1-3 Years of transportation or business operations experience
• Daily prioritization for effective service processing
• Inventory management and logistical routing techniques
• Measuring productivity and quality of various service offerings
• Executing service agreements that generate revenue potential
• Professional office work environment