Patient Services Strategic Accounts Supervisor

Banner Health; Phoenix, Northern (AZ, KY); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Sonora Quest Laboratories/Laboratory Sciences of Arizona seeks a phlebotomy leader to oversee in-office phlebotomy operations across large client groups and key accounts. You will drive patient experience, service quality, and operational excellence while guiding leaders and front-line staff.

The role focuses on collaboration with clients and internal stakeholders, ensuring regulatory compliance and continuous improvement in a dynamic healthcare environment.

Qualifications

• Associate degree or equivalent in business or healthcare administration.
• Five years of laboratory, business development and provider relationship experience.
• Two years of supervisory experience in healthcare management with lab exposure.
• Valid driver’s license and eligible for auto insurance.
• ADHS Fingerprinting Certification or ability to obtain.

Responsibilities

• Lead all In-Office Phlebotomy operations across large, multi-site client groups.
• Ensure exceptional client engagement, service and operational excellence.
• Maintain compliance with regulatory and accreditation standards.
• Foster a positive, high-performing work environment and develop staff.

Skills

Leadership

Communication

Collaboration

Regulatory knowledge

Analytical thinking

Problem solving

Education

Associate degree in business/healthcare administration

Job description

Primary City/State: Phoenix, Arizona Department Name: Work Shift: Day Job Category: Phlebotomy We are looking for passionate phlebotomy leaders to provide oversight, support, and direction to our dedicated in office phlebotomists at our large client groups. This role will provide IOP services within assigned strategic accounts, with a primary focus on large, multi-location corporate clients and key physician groups to ensures consistent, high-quality service delivery, operational efficiency, and alignment with client expectations and organizational standards. We need individuals who can partner within the business while also maintaining compliance and employee support. Come be a part of top tier patient diagnostic care with us! Your pay and benefits are important components of your journey at Sonora Quest Laboratories/Laboratory Sciences of Arizona. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management or Sales Incentive Programs as part of your Total Rewards package.

POSITION SUMMARY

This position is responsible for leading all In-Office Phlebotomy (IOP) operations across large, multi-site client groups and key strategic accounts. This role ensures exceptional client engagement and communication with an intense focus on patient experience, service and operational excellence while fostering a positive, high-performing work environment that supports employee engagement and development. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.

KNOWLEDGE, SKILLS AND ABILITIES

Strong verbal, written, facilitation, and collaboration skills, with the ability to build and maintain effective relationships with clients, department leaders, and key internal stakeholders. Resilient, positive, and adaptable approach to challenges, change, and competing priorities. Solid business acumen with the ability to balance tactical execution, long-term planning, and operational and quality impacts. Proven leadership ability to mentor, guide, motivate, and foster teamwork among leaders and front-line staff. Creative, compliance-focused problem-solving skills, including the ability to identify improvement opportunities and drive strategic initiatives. Knowledge of compliance and regulatory agency requirements. Strong analytical skills and attention to detail, with experience using quality and performance data to support decision-making. Knowledge of CAP, CLIA, or other relevant regulatory or accreditation standards preferred. Demonstrated ability to lead root cause analysis and continuous improvement initiatives.

MINIMUM QUALIFICATIONS

• Associate’s degree in business, health care administration or related field, or equivalent education and experience.
• Five (5) years of experience in within laboratory, business development and relationship building with healthcare providers, employer and consumer groups.
• Two (2) years' supervisory experience with an emphasis on business or healthcare management with exposure to laboratory environment.
• Must possess a valid state driver’s license and be eligible for coverage under the company auto insurance policy.
• Placement in Mobile/Long Term Care department requires ADHS Fingerprinting Certification or the ability to obtain fingerprinting certification.
• Placement in Mobile/Long Term Care department requires ADHS Fingerprinting Certification or the ability to obtain fingerprinting certification.
• Note: If a client group offers behavioral health they may be required to obtain ADHS Fingerprint Clearance Certification.

PREFERRED QUALIFICATIONS

• National certification in field of study.
• Five (5) years' leadership experience.
• Extensive healthcare or laboratory operations experience
• Experience using Six Sigma and/or Lean workflow.
• Additional related education and/or experience.

DATE APPROVED 07/01/2026

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