Strategic Account Specialist

Freddie Mac; Manchester (CT); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company in Marketing and Print Solutions is seeking a candidate for a key role that involves acting as the primary liaison between customers and production. This position offers the opportunity for career growth within a supportive environment and flexible work options in the Eastern or Central Time Zone. Candidates need a Bachelor’s degree and over 5 years of experience. The role includes overseeing the production process and ensuring service quality, making it vital for delivering excellent customer satisfaction.

Benefits

Flexible remote or hybrid work options

Opportunity for career advancement and growth

Collaborative work environment

Qualifications

• 5+ years of experience in a related field.
• Strong ability to develop effective solutions.
• Exceptional communication skills.

Responsibilities

• Act as primary liaison between customers and production facilities.
• Oversee the production process from initial sale to final delivery.
• Facilitate resolution of production-related issues.

Skills

Organizational skills

Problem-solving

Communication

Education

Bachelor’s degree in a relevant discipline

Tools

Microsoft Windows

MAC

Job description

Employer Industry: Marketing and Print Solutions

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible remote or hybrid work options available for candidates in the Eastern or Central Time Zone
- Engage with a diverse portfolio of clients, including 93% of the Fortune 100
- Supportive and collaborative work environment that values customer satisfaction
- Chance to lead and mentor junior team members in a dynamic industry

What to Expect (Job Responsibilities):
- Act as the primary liaison between customers, sales, and production facilities to ensure service agreement objectives are met
- Apply knowledge of customer business needs to develop processes for service quality and solutions
- Oversee the production process from initial sale to final delivery, ensuring adherence to customer requirements
- Coordinate the delivery of customer-supplied materials and maintain communication regarding job status
- Facilitate resolution of production-related issues and conduct service recovery processes as needed

What is Required (Qualifications):
- Bachelor’s degree in a relevant discipline with 5+ years of experience in a related field
- Strong ability to identify critical elements and develop effective solutions
- Excellent organizational and prioritization skills to manage resources efficiently
- Proficient in Microsoft Windows, MAC, and other technical tools necessary for the role
- Exceptional communication skills to convey messages clearly to various audiences

How to Stand Out (Preferred Qualifications):
- Experience in managing high-profile, complex accounts across multiple locations
- Proven track record in developing strategic customer plans and contract provisions
- Ability to mentor junior team members in tools and systems related to the role

#MarketingSolutions #PrintIndustry #RemoteWork #CareerGrowth #CustomerService

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