Strategic Account Manager - U.S.

Goway Travel; Miami (FL); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Salary $65,000 USD plus $15,000 bonus

Performance incentives and time off

Paid time off & personal days

Birthday off

Travel discounts

Global travel opportunities

Job summary

Goway Travel seeks an Account Manager to drive revenue growth and deepen client engagement within a portfolio of key accounts. You will maximize revenue, build strong relationships with head office and travel advisors, and execute strategic marketing plans.

You will negotiate annual agreements, develop comprehensive sales plans, and document activities in Salesforce. Travel up to 50% domestically and internationally is required, with incentives and ongoing training provided.

Qualifications

• 3+ years B2B travel industry experience in a similar role.
• University degree preferred.
• Strong contracting and negotiation abilities.
• Excellent analytical and problem‑solving skills.
• Proven ability to meet deadlines and manage multiple tasks.
• Capable of working both independently and collaboratively within a team.
• Outstanding verbal and written communication skills.
• Exceptional customer service orientation.
• Results‑driven with a strong sales focus.
• Positive, proactive team player with a “can‑do” attitude.

Responsibilities

• Maximize revenue within your portfolio of preferred partner accounts.
• Build and maintain strong relationships with assigned accounts at both head office and travel advisor levels.
• Develop and execute strategic marketing plans for all key accounts.
• Negotiate annual preferred agreements, including setting business goals, marketing strategies, and growth targets.
• Prepare and implement a comprehensive Sales Plan, including monthly call patterns, participation in area trade shows, and other sales activities.
• Document all sales-related activities in Goway’s CRM (Salesforce).
• Conduct monthly analysis of account performance and marketing ROI, monitoring industry updates.
• Conduct sales calls, attend trade shows, and deliver destination or agency presentations as required.
• Submit monthly business and expense reports, as well as Staff Travel Forms when necessary.
• Provide ongoing feedback to the Director of Sales and USA National Account Manager regarding customer service and field issues.
• Participate in special projects on an ad‑hoc basis.
• Represent Goway at national shows, conferences, and events.

Skills

B2B travel experience

Negotiation

Analytical thinking

Deadline driven

Independent & collaborative

Communication skills

Customer service

Sales focus

Team player

MS Office

Education

University degree

Tools

Microsoft Office Suite

Job description

Job Purpose: We are looking for a dynamic and results‑driven Account Manager who excels at building strong relationships and thinking on their feet. In this role, you will partner closely with key accounts to drive revenue growth and deepen client engagement within your portfolio.

Key Responsibilities

• Maximize revenue within your portfolio of preferred partner accounts.
• Build and maintain strong relationships with assigned accounts at both head office and travel advisor levels.
• Develop and execute strategic marketing plans for all key accounts.
• Negotiate annual preferred agreements, including setting business goals, marketing strategies, and growth targets.
• Prepare and implement a comprehensive Sales Plan, including monthly call patterns, participation in area trade shows (with anticipated costs), and other sales activities.
• Accurately document all sales-related activities in Goway’s CRM (Salesforce).
• Conduct monthly analysis of account performance and marketing ROI, monitoring relevant industry updates.
• Conduct sales calls, attend trade shows, and deliver destination or agency presentations as required.
• Submit monthly business and expense reports, as well as Staff Travel Forms when necessary.
• Provide ongoing feedback to the Director of Sales and USA National Account Manager regarding customer service and any field issues.
• Participate in special projects on an ad‑hoc basis.
• Represent Goway at national shows, conferences, and events.

Qualifications

• Minimum of 3 years B2B travel industry experience in a similar role.
• University degree preferred.
• Strong contracting and negotiation abilities.
• Excellent analytical and problem‑solving skills.
• Proven ability to meet deadlines and manage multiple tasks.
• Capable of working both independently and collaboratively within a team.
• Outstanding verbal and written communication skills.
• Exceptional customer service orientation.
• Results‑driven with a strong sales focus.
• Positive, proactive team player with a “can‑do” attitude.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Excellent command of written and spoken English.
• Willingness and ability to travel up to 50% of the time, both domestically and internationally.

Benefits

• Competitive salary of $65,000 USD plus a $15,000 bonus.
• Performance incentives and real importance on time off, including paid personal days and a birthday off each year.
• Continuous learning and industry‑leading training.
• Generous paid time off, including three weeks of vacation, six personal days, and a dedicated birthday day off.
• Exclusive perks and discounts on worldwide getaways.
• Collaborate across cultures in locations such as Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond.
• Goway is an equal‑opportunity employer.

Job Details

Job Type: Permanent Full Time

Location: Florida

Reporting to: Director of Sales