Strategic Account Manager (South Texas)

Rewards Network; United States; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive base salary

Sales Academy

Remote work tools

PTO & holidays

Dining reimbursement

401(k) match

Medical plans

Dental plan

Vision plan

FSAs & commuter benefits

Disability insurance

Life insurance

Job summary

Rewards Network is seeking a Strategic Account Manager to serve as the primary contact for existing restaurant partners within a defined region. You will review reporting, address concerns, and collaborate with Account Executives to renew contracts and pursue upsell opportunities while ensuring client success.

This role requires strong communication, field visits to multiple clients weekly, and proficiency with Salesforce.

Qualifications

• High school diploma or GED with 3–5 years in Account Management; or an Associate’s degree with 2 years.
• Bachelor’s degree preferred.
• Previous account management and high‑touch client service experience required.
• Strong written and verbal communication skills.
• Experience using a CRM such as Salesforce; AS400 preferred but not required.
• Proficiency with MS Excel, Word, PowerPoint, and Outlook.
• Ability to work in a fast‑moving, growth‑oriented environment with shifting priorities.
• Strong analytical and problem‑solving skills; able to explain complex reports to clients.

Responsibilities

• Collaborate with Account Executives to identify renewals and upsell opportunities.
• Manage current clients to reduce attrition.
• Conduct welcome appointments and onboarding to RN’s platform.
• Qualify clients for merchant cash advances and meet monthly targets.
• Build relationships with Account Executives to retain, renew, and upsell clients.
• Verify business information with internal teams to ensure accuracy.
• Review BI reports and provide insights and solutions to grow client business.
• Spend significant time in the field visiting 12 restaurants per week.

Skills

Account management

Client relationship management

CRM: Salesforce

Analytical skills

Communication skills

MS Office (Excel, PowerPoint)

Field travel readiness

Education

High school diploma or GED

Associates degree

Bachelor’s degree

Tools

Salesforce

AS400 (optional)

MS Excel

PowerPoint

Job description

For 41 years, Rewards Network has been helping restaurants grow revenue, increase traffic, and boost customer engagement through innovative financial, marketing services, and premier dining rewards programs. By offering unique card-linked offers, we introduce diners to fantastic restaurant experiences, leveraging advanced technology and data analytics to deliver value to restaurants, diners, and our strategic partners' loyalty programs.

Our Culture

At Rewards Network, you'll be part of a driven and diverse team that excels in collaboration, issue resolution, and taking ownership of both personal growth and the company's success. We take pride in partnering with the world's most powerful loyalty programs to drive full-price paying customers to local restaurants through marketing services and flexible funding options. Our engaging and rewarding environment is designed to help you gain your full potential.

Job Overview

The Strategic Account Manager will serve as the main business contact and resource for existing Restaurant owners within a defined region, meeting on a regular basis to review reporting, and address any concerns. This role reports to the Regional Sales Managers. As part of the sales team, the Strategic Account Manager’s main responsibility is to ensure client satisfaction, retention, contract renewals and conduct up-sell conversations to communicate how RN’s products and services add value to their business and provide incremental revenue growth.

What you’ll bring to the table: (Responsibilities)

• Collaborate with Account Executives to identify accounts slated for renewal and opportunities for upsell.
• Consistent and effective management of current clients to reduce attrition.
• Conduct welcome appointments, engage with clients first hand, ensure a smooth onboarding to RN’s platform.
• Contact existing clients to qualify them for merchant cash advance products, meeting monthly targets.
• Build meaningful relationships with Account Executives to help retain, renew, and/or upsell clients.
• Confirm business information provided and viewed on our websites is accurate and up-to-date, working with our internal Client Content team to resolve issues.
• Review business intelligence reporting tools and provide insights and implications to clients as well as consult on possible solutions/ideas to grow their business or address challenges.
• Spend significant time in the field within assigned geography, visiting with at least 12 restaurants/clubs/bars per week for business review meetings.

Do you have the right mix of ingredients: (Requirements)

• High school diploma or general education diploma (GED) and 3-5 years of related Account Management experience; or Associates degree and 2 years of related Account Management experience required. Bachelors Degree is preferred.
• Previous Account Management, Customer/Client service experience is required.
• Previous experience delivering client service with a focus on high-touch customer service; strong interpersonal, written and verbal communication skills required.
• Experience using a CRM system such as Salesforce; AS400 system preferred but not required.
• Technical proficiency with MS Excel, Word, PowerPoint, and Outlook.
• Ability to work in a rapidly changing and growth-oriented environment with regularly changing priorities and developing opportunities.
• Strong written and verbal communication skills.
• Strong analytical and problem-solving skills and ability to explain complex reporting in terms that others can understand; serve as an expert to the client on data analytics.
• Solid teamwork, judgment, presentation, mathematical and decision-making skills.
• Attention to detail and excellent organization skills along with self-motivation.
• Self-motivated and able to thrive in a results-driven environment.
• Ability to work independently and respond with flexibility.
• Willingness to spend considerable time in the field each week, meeting with existing restaurant/club/bar clients
• Valid driver’s license and reliable vehicle required.

What you’ll love about us:

• Competitive base salary, and eligibility for additional prizes for top performers and annual President’s Club.
• Sales Academy – We provide in-depth training for our new hires to learn as a group. Real life lessons and a thorough understanding of our products and solutions give you vast confidence as you interact with clients. After all, your success is our success.
• Virtual work environment including all necessary technology (cell phone & laptop) to excel in a remote capacity.
• Competitive Paid Time Off and company holidays
• Generous dining reimbursement when you dine with our restaurant clients.
• 401(k) plan with a company match
• Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
• Partnership with Rx n Go, offering certain prescriptions for free.
• Two dental plan options and a vision plan
• Flexible Spending Accounts and a pre-tax commuter benefit program
• Accident, Critical Illness, and Hospital Indemnity Insurance Plans
• Short Term and Long-Term disability
• Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance
• Employee Life Assistance Program

Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Rewards Network’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.