Strategic Account Manager (Remote)

foodchainidgroupinc; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

FoodChain ID is seeking a Strategic Account Manager to strengthen relationships with Mid-Market customers in a remote, United States-based role. You will act as a trusted partner, uncover opportunities, and drive revenue by linking customer needs with FoodChain ID's software, data, testing, certification, and regulatory services.

You will develop strategic account plans, own revenue targets, build executive relationships, and lead renewals while collaborating with cross-functional teams.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years in strategic account management or consultative B2B sales.
• Track record of achieving quotas and growing accounts.
• Experience managing renewals, negotiations, and pipeline.
• Proficiency with Salesforce for opportunities, reporting, forecasting.
• Experience in software/SaaS or data services preferred.
• Knowledge of food/beverage or regulatory spaces helpful.

Responsibilities

• Develop strategic account plans to grow mid-market customers.
• Own revenue targets and manage bookings, pipeline, and forecasts.
• Build executive relationships with stakeholders and senior leaders.
• Identify new opportunities with cross-team collaboration.
• Oversee renewals, mitigate risks, protect existing revenue.
• Lead strategic reviews and customer meetings, including on-site when needed.
• Leverage Salesforce and customer insights to forecast accurately.

Skills

Strategic account management

B2B sales

Relationship building

Sales forecasting

CRM (Salesforce)

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

Strategic Account Manager

Location: Remote

Remote, United States

FoodChain ID is looking for a results-driven Strategic Account Manager (SAM) to strengthen and grow relationships with our Mid-Market customers.

In this role, you'll serve as a trusted strategic partner, uncover new business opportunities, and drive revenue growth by connecting customer needs with FoodChain ID's broad portfolio of solutions, including software, data, testing, certification, and regulatory services.

We're looking for a commercially minded relationship builder who thrives on identifying opportunities, collaborating across teams, and delivering measurable results.

What You'll Do

• Drive Account Growth: Develop and execute strategic account plans focused on customer retention, cross-selling, upselling, and expanding share of wallet.

• Own Revenue Targets: Manage an assigned customer portfolio, individual bookings goals, expansion pipeline, and revenue forecasts.

• Build Strategic Partnerships: Establish trusted relationships with key stakeholders, senior leaders, and executive decision-makers.

• Identify New Opportunities: Uncover customer needs and collaborate with specialist sales teams to deliver integrated solutions.

• Strengthen Customer Retention: Proactively manage renewal opportunities, identify risks, and protect existing revenue.

• Lead Customer Engagement: Conduct strategic business reviews, customer meetings, and on-site visits to strengthen relationships and identify growth opportunities.

• Deliver Results: Leverage Salesforce, customer insights, and pipeline data to manage opportunities, forecast accurately, and consistently achieve KPIs.

What You'll Bring

• Bachelor's degree or equivalent experience.

• 5+ years of experience in strategic account management, consultative B2B sales, or customer growth.

• Proven success achieving sales quotas and growing existing accounts through cross-selling, upselling, and solution expansion.

• Experience managing complex customer portfolios, renewals, commercial negotiations, and qualified sales pipelines.

• Strong ability to build executive-level relationships and navigate multiple customer stakeholders.

• Experience using CRM tools, ideally Salesforce, to manage opportunities, reporting, and forecasting.

• Experience in software/SaaS, data, professional services, testing, certification, regulatory solutions, or similar complex solution-based environments.

• Industry experience in food and beverage, consumer products, regulatory compliance, quality, sustainability, supply chain, or related sectors.

• Familiarity with customer success, account-based marketing, and cross-functional sales strategies.

• Ability to travel as needed to support customer relationships.

Why FoodChain ID?

At FoodChain ID, our work helps customers navigate complex challenges across food safety, quality, regulatory compliance, and supply chain transparency. You'll have the opportunity to build meaningful customer partnerships while helping organizations access the solutions they need to succeed.

EEO Statement

FoodChain ID, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Human Resources Department at [e-mail].