Strategic Account Manager (Remote)

Garda World Security; Nashville (TN); Remote; USD 90,000 - 100,000; Full time

Job summary

Join GardaWorld as a Strategic Account Manager, where you will oversee high-impact accounts and lead security initiatives. This role demands exceptional leadership and analytical skills, with responsibilities that include ensuring client satisfaction, managing security strategies, and maintaining operational excellence. With a competitive salary between $90,000 to $100,000, you'll also enjoy comprehensive benefits and opportunities for career growth. If you have a passion for security and are proactive in your approach, the world is waiting for you.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

401(k) with employer matching contributions

Paid time off (PTO) policy

Career growth opportunities

Qualifications

• Authorized to work in the United States.
• Able to pass an extensive screening process.
• Experience in security operations management required.

Responsibilities

• Availability for on-call duty 24/7.
• Responsible for maintenance of business databases.
• Formulates and executes security management strategies.
• Oversees client billing processes.

Skills

Leadership

Analytical skills

Multitasking

Communication

Strategic thinking

Project management

Financial analysis

Detail-oriented

Education

5+ years of successful experience in security operations management

Tools

Microsoft Office

CRM software

Job description

Job Description

Drive Performance, Build Partnerships, and Lead Security Excellence – Join GardaWorld!

Are you a strategic leader with a passion for security operations and client success? GardaWorld is seeking a driven and experienced Strategic Account Manager to oversee high-impact accounts, spearhead security initiatives, and foster lasting partnerships. This is more than just a job—it's an opportunity to lead complex projects, shape security strategies, and influence operational excellence across a diverse portfolio. With 24/7 on-call responsibility, you’ll be at the heart of our mission to deliver unmatched client service, ensure contractual compliance, and guide teams through challenges with confidence.

If you're a proactive problem-solver with a sharp business mind and a commitment to performance, we want to hear from you!

What’s in it for You

• Competitive Salary: $90,000 - $100,000 per year
• Set Schedule: Remote Position , travel required.
• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
• Career Growth: Career growth opportunities at GardaWorld
• Travel: This role may necessitate travel to different regions, potentially involving overnight stays. It may also require regular visits between various work locations.

Your Responsibilities as a Strategic Account Manager

• Availability for on-call duty 24/7 to address any client or team issues and emergencies, along with arranging alternate support during any absences.
• Responsible for the maintenance and update of all business databases, such as CRM and ERP systems.
• Guarantees consistent operations across the portfolio through routine communications with key client contacts and local GardaWorld Branch Teams.
• Conducts periodic reviews of MSA compliance at both branch and site levels as necessary.
• Establishes and nurtures strategic relationships for the development of principal accounts, client contacts, and partnerships with local GardaWorld Branch Teams.
• Formulates, executes, and assesses comprehensive security and crisis management strategies.
• Vigilantly oversees client billing processes, including DSO assessments and follow-ups on overdue payments.
• Maintains current Client Summary Forms (CSF) and Account Summary Forms (ASF) on record.
• Seeks out enhancements to the client’s security program to fortify a lasting, positive relationship.
• Comprehends, fulfills, and upholds the contracted KPIs for the account client.
• Skillfully navigates customers through intricate integration projects, contracts, RFPs, and the onboarding sequence.
• Takes charge of data analysis and the preparation of internal reports for client management.
• Provides precise and prompt pricing estimates in collaboration with the local branch and executive sponsor.
• Prepares and delivers comprehensive client-focused presentations, including KPI/Truth Report Presentations, Action Plans, and Customer presentations.

This job description is not exhaustive and may not encompass all the tasks, duties, and responsibilities expected of the employee. The scope of duties, responsibilities, and activities is subject to change, with or without prior notification.

Your Qualifications:

• Authorized to work in the United States
• Able to pass an extensive screening process
• 5+ years of successful experience in security operations management.

Your Skills and Competencies:

Competencies:

• Exceptional leadership, analytical skills, and multitasking ability
• Proficient in relationship-building, communication, and detail-oriented tasks
• Professional, self-motivated, and skilled in Microsoft Office and CRM software
• Strategic thinking, financial analysis, and business acumen
• Experienced in project management and resilient under pressure
• Ethical practice, teamwork, and high-performance culture
• Skilled in crafting reports, instructional materials, and standard operating guidelines

Ideal Skills, Characteristics, & Experiences:

• Leadership and relationship-building
• Analytical and strategic thinking
• Communication (written and verbal) and client service
• Project management and multitasking
• Financial analysis and forecasting
• Microsoft Office and CRM software proficiency

GardaWorld: Make the World a Safer Place

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers.

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

Qualifications

Education