Public Sector Strategic Account Leader

Neighborly Software; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive benefits

401k with employer match

Generous PTO

Job summary

Neighborly Software, based in Atlanta, GA, seeks a Strategic Account Manager to own a growing portfolio of enterprise public sector clients, focusing on compliance and best practices while expanding product usage.

You will serve as the go-to expert for state and local government stakeholders, tailor the platform to meet needs, drive engagement, advise on HUD standards, and coordinate with Product and Engineering to turn evolving requirements into platform improvements.

Qualifications

• 5+ years in client success, implementation, or a consultative SaaS role.
• Excellent communication and presentation skills engaging stakeholders.
• Comfort as subject matter expert; strong compliance mindset.
• Commitment to strengthening communities through technology.
• Ability to manage multiple accounts in a deadline-driven environment.

Responsibilities

• Serve as the go-to expert on Neighborly Software solutions for state and local government stakeholders across the account lifecycle.
• Evaluate clients' workflows and tailor the platform to meet unique needs for adoption and outcomes.
• Proactively nurture relationships, driving engagement, retention, and expansion.
• Advise on HUD industry standards and features that improve efficiency and compliance.
• Bridge between clients and Product/Engineering to translate requirements into improvements.
• Develop performance objectives and milestones for each account's long-term success.
• Identify challenges early and offer practical solutions to meet deadlines and audits.

Skills

Account management

Stakeholder engagement

Communication skills

Regulatory/compliance

Strategic planning

Job description

Neighborly Software, based in Atlanta, GA, seeks a Strategic Account Manager to own a growing portfolio of enterprise public sector clients, focusing on compliance and best practices while expanding product usage.

You will serve as the go-to expert for state and local government stakeholders, tailor the platform to meet needs, drive engagement, advise on HUD standards, and coordinate with Product and Engineering to turn evolving requirements into platform improvements.