Strategic Account Manager, National

Lennox; Richardson (TX); Hybrid; USD 101,000 - 132,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical, dental, and vision insurance

Prescription drug coverage

401(k) retirement plan

Short-term disability insurance

8 weeks paid birthing leave

2 weeks paid bonding leave

Life and long-term disability

Job summary

Lennox is seeking an Account Management professional to maintain and grow relationships with national/global retail accounts from the Dallas/Richardson area. You will collaborate with field sales and dealers on marketing initiatives, product placement, and store expansion, while supporting program development and training.

The role requires strong relationship-building and sales skills, with knowledge of CRM systems and Microsoft Office.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum 1 year related experience.
• Excellent relationship-building and communication skills.
• Strong knowledge of marketing, sales tactics and CRM systems.
• Proficiency with Microsoft Office and CRM software.

Responsibilities

• Maintain and grow business with assigned national or global retail accounts.
• Partner with retail customers on marketing initiatives, product placement, dealer relationships, and store expansion.
• Develop and implement retail program guidelines and training for field sales and participating dealers.
• Support the launch of consumer promotions and offers with retail partners.
• Contribute to the development and production of program literature, store displays, and collateral.
• Ensure timely resolution of end-consumer issues through collaboration with field sales, dealers, and retail partners.
• Recommend and implement strategies to increase profitable sales through retail channel partners.

Skills

Relationship-building

Negotiation

Sales techniques

Marketing strategies

Customer service

Written & verbal communication

Industry & product knowledge

Microsoft Office

CRM software

Education

Bachelor’s degree

Tools

CRM software

Microsoft Office

Job description

Who We Are

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

What Drives Success

Under general supervision, this role is responsible for maintaining strong relationships with one or more large retail partners and collaborating with field sales and participating dealers to maximize sales opportunities.

Key Responsibilities

• Account Management:
• Maintain and grow business with assigned national or global retail accounts.
• Partner with retail customers on marketing initiatives, product placement, dealer relationships, and store expansion.
• Program Development & Support:
• Assist in developing and implementing retail program guidelines and training for field sales and participating dealers.
• Support the launch of consumer promotions and offers with retail partners.
• Contribute to the development and production of program literature, store displays, and creative collateral.
• Customer Service & Issue Resolution:
• Ensure timely and equitable resolution of end-consumer issues through collaboration with field sales, dealers, and retail partners.
• Sales Strategy:
• Recommend and implement strategies or programs to increase profitable sales through retail channel partners.

Location Flexibility

Lennox will consider remote work arrangements for qualified internal candidates with demonstrated success in customer-facing sales and account management roles. External hires are expected to be based in the Dallas/Richardson area and will work out of the Richardson Corporate HQ.

What We Are Looking For

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum of 1 year related experience.
• Skills & Competencies:
• Expert relationship-building, listening, persuasion, negotiation, and time management skills.
• Knowledge of marketing strategies, sales techniques, and sales control systems.
• Strong understanding of customer service principles, including needs assessment and satisfaction evaluation.
• Effective written and verbal communication skills.
• Substantial industry and product knowledge.
• Technical Skills:
• Proficiency in Microsoft Office and Customer Relationship Management (CRM) software.

What We Offer

Compensation

This is a salaried exempt role. The starting salary range for this role and market is between $ 100,800 -132,300 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.

Benefits

Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Our Culture

At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

We may use automated tools, including artificial intelligence, to support parts of our hiring process, such as application review and interview scheduling. These tools assist our teams but do not replace human decision-making. If you need an accommodation or have questions, please contact [e-mail].