Strategic Account Leader

Lennox; Glendale (CA); On-site; USD 88,000 - 130,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical, dental, and vision insurance

Prescription drug coverage

401(k) retirement plan

Short-term disability insurance

8 weeks paid birthing leave

2 weeks paid bonding leave

Life and long-term disabilityinsurance

12 paid holidays

3 floating holidays per year

Job summary

Lennox National Account Services (NAS) in Glendale, CA is seeking a Strategic Account Leader to manage national accounts and drive revenue growth through exceptional service and strategic relationship management.

You will strengthen key client relationships, ensure post-sales satisfaction, onboard customers, train staff, and identify opportunities to expand services across existing accounts. A performance bonus and comprehensive benefits are available.

Qualifications

• Bachelor’s degree or equivalent education/experience
• Five to ten years of customer support
• Strong relationship-building and customer-focused mindset
• Effective listening, persuasion, and negotiation skills
• Strong time management and organizational abilities
• Knowledge of sales principles, marketing strategies, product demonstrations, and sales techniques
• Understanding of customer service principles and satisfaction evaluation
• Excellent written and verbal communication skills

Responsibilities

• Support management, retention, and growth of assigned strategic and national accounts to drive revenue and profitability
• Assist in maintaining relationships with key strategic customers and internal stakeholders
• Ensure high levels of post-sales customer satisfaction and timely resolutions
• Support initiatives that promote long-term customer loyalty and repeat business
• Assist with customer training, onboarding, and delivery of value-added services
• Serve as a trusted point of contact for customers with consistent communication
• Identify opportunities to expand existing accounts through additional services or solutions
• Track account activity and performance metrics in CRM

Skills

Customer service

Relationship building

Communication

Negotiation

Time management

Sales concepts

Product demonstrations

Education

Bachelor’s degree or equivalent

Tools

CRM software

MS Office

Job description

Who We Are

Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry. We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to so we need good people like you, who want to grow and learn. We consistently offer the best of both to all our employees. We are an equal opportunity employer (EEOC).

Benefits

For information regarding our impressive benefits package, please visit our web site at LII Benefits. We have matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions and much more! Note: benefits may vary depending on the position and are subject to change.

What Drives Success

Under direct supervision, the Strategic Account Leader supports the management and growth of one or more existing national accounts by delivering differentiated customer service and contributing to increased revenue and profitability. This role focuses on strengthening strategic customer relationships, ensuring high post-sales satisfaction, and supporting long-term account retention and growth.

Key Responsibilities

• Support the management, retention, and growth of assigned strategic and national accounts to drive revenue and profitability
• Assist in maintaining and strengthening relationships with key strategic customers and internal stakeholders
• Ensure high levels of post-sales customer satisfaction by proactively addressing customer needs and facilitating timely resolutions
• Support initiatives that promote long-term customer loyalty and repeat business
• Assist with customer training, onboarding, and delivery of value-added services
• Serve as a trusted point of contact for customers, ensuring consistent communication and follow-through
• Help identify opportunities to expand existing accounts through additional services or solutions
• Track account activity, performance metrics, and customer interactions within CRM systems

What We Are Looking For

• Bachelor’s degree or an equivalent combination of education and relevant experience
• Five to Ten year customer support
• Strong relationship-building and customer-focused mindset
• Effective listening, persuasion, and negotiation skills
• Strong time management and organizational abilities
• Knowledge of sales principles, marketing strategies, product demonstrations, and sales techniques
• Understanding of customer service principles, including needs assessment and customer satisfaction evaluation
• Excellent written and verbal communication skills
• Working knowledge of industry products and services
• Proficiency in Microsoft Office applications and Customer Relationship Management (CRM) software

Compensation

This is a salaried exempt role. The starting salary range for this role and market is between $88,000 - 130,000 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.

Benefits

Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Our Culture

At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.