Head of Account Management & Revenue Growth

StemWave; Boston (MA); On-site; USD 155,000 - 180,000; Full time

Benefits offered by this job

Paid vacation time & holidays

Employer-paid medical, dental, and vis

Job summary

StemWave is seeking a senior sales leader to own net revenue retention, renewal, and expansion across the client base. You will forecast, defend, and deliver growth with a team of seven Account Managers in a fast-growing medical device environment.

You will build the playbook, install cadences, recruit and coach, and align with Sales, Operations, and the executive team on forecasting and headcount. Expect an uncapped upside and a clear path to scale with StemWave's expanding orthopedic reach.

Qualifications

• 8+ years in sales, account management, or client success with a track record of quota attainment
• 4+ years leading teams, ideally 8+ people
• Experience in a subscription, recurring revenue, or contract renewal environment (SaaS/medical device)
• Fluency in metrics: NRR, churn, LTV, MRR, renewal rate, expansion
• Real coaching ability—can diagnose issues and teach fixes
• Presence and leadership; capable of raising performance
• Judgment to develop or replace underperforming team members
• Comfort in a startup; build processes rather than wait for them
• CRM discipline and data integrity are essential
• Experience in medical devices, orthopedics, or chiropractic care is a strong plus

Responsibilities

• Own net revenue retention, renewal rate, and expansion revenue across the client base; forecast, defend, and deliver results
• Lead, coach, and develop a team of 7 Account Managers; set activity standards and accountability
• Build and install playbooks: call frameworks, renewal motions, escalation paths, and QBR structure
• Recruit, interview, and onboard the future leaders as the organization scales
• Join on calls and renewals to model coaching in practice and improve performance
• Partner with Sales, Operations, and executive team on forecasting, headcount, and comp design
• Foster a culture that makes the team the standard others strive to emulate

Skills

NRR ownership

Team leadership

Sales forecasting

CRM discipline

Coaching

Relationship mgmt

Strategic planning

Cross-functional collaboration

Tools

Salesforce

Monday.com

Job description

StemWave is seeking a senior sales leader to own net revenue retention, renewal, and expansion across the client base. You will forecast, defend, and deliver growth with a team of seven Account Managers in a fast-growing medical device environment.

You will build the playbook, install cadences, recruit and coach, and align with Sales, Operations, and the executive team on forecasting and headcount. Expect an uncapped upside and a clear path to scale with StemWave's expanding orthopedic reach.