Strategic Account Manager - Facilities & Vendor Ops (Remote)

Shields-Facilities-Maintenance-LLC-; Maple Shade Township (NJ); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Shields Facilities Maintenance LLC in Maple Shade, New Jersey, United States, is seeking an Account Manager to join the Operations Team and oversee the end-to-end management of client accounts, sourcing vendors, and tracking service delivery.

The role is full-time and hybrid, with four days in the office and one day remote. It offers a competitive salary, comprehensive benefits, and opportunities to grow within an employee-focused organization.

Qualifications

• Experience in vendor management and client relations.
• Strong Excel and MS Office proficiency.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Source and evaluate qualified competitive vendors who meet all compliance standards.
• Choose the best vendors to provide needed services and manage contracts with these vendors.
• Ensure compliance on an ongoing basis consistent with company and customer requirements.
• Investigate issues that arise pertaining to assigned accounts, working to determine the root cause and develop a plan for resolution.
• Track all open tasks and jobs, evaluating the quality of service delivery to ensure on-time completion and client satisfaction.
• Provide appropriate documentation, consistent with the scope of work and customer expectations.
• Prepare relevant documentation for invoicing and manage any invoicing disputes.
• Communicate with clients to ensure account satisfaction and professionally handle any customer complaints.
• Available for on-call after hours and weekend snow services support.

Skills

Microsoft Office

Excel

Outlook

Word

Job description

Shields Facilities Maintenance LLC in Maple Shade, New Jersey, United States, is seeking an Account Manager to join the Operations Team and oversee the end-to-end management of client accounts, sourcing vendors, and tracking service delivery.

The role is full-time and hybrid, with four days in the office and one day remote. It offers a competitive salary, comprehensive benefits, and opportunities to grow within an employee-focused organization.