Strategic Account Manager - Crypto & Fintech

Visa Hunt; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Privy is seeking a proactive Account Manager to own a book of 20–30 high-potential customer relationships and drive activation, adoption, and renewal across Privy and Stripe’s suite.

You’ll collaborate with sales and product teams, translating customer needs into internal priorities and enabling successful post-sale outcomes. Excellent communication and a product-curious mindset are essential.

Qualifications

• 5-7 years in account management, customer success, or a solutions/implementation role — ideally in developer tools, fintech, crypto, or infrastructure
• Track record of driving customers to activation, go-live, or adoption milestones
• Strong relationship-building skills across both technical and business stakeholders
• Comfortable with commercial conversations: renewals, pricing, upsell positioning
• Excellent written and verbal communication — polished and credible in front of enterprises
• Product-curious mindset: you want to understand how things work, not just what they do
• Ability to context-switch across 20–30 accounts without dropping balls

Responsibilities

• Activation and go-live: Own the journey from signed customer to production launch. Drive urgency, remove blockers, and ensure customers get live quickly and successfully.
• Product adoption: Expand the breadth of Privy and Stripe products your customers use. Identify natural next integrations and drive adoption across the full product surface.
• Relationship management: Own and deepen relationships with 20 - 30 high-potential accounts through regular check-ins, QBRs, and proactive outreach.
• Retention and renewals: Lead contract renewals and commercial negotiations, ensuring high net retention across your book.
• Expansion and upsell: When adoption creates commercial opportunity, drive pricing conversations and close expansion deals.
• New account handoffs: Partner with sales to ensure a smooth transition from closed deal to active customer.
• Customer advocacy: Synthesize feedback, quarterback engineering buildout requests, and contribute to product roadmap prioritization.
• Reporting and insights: Help deliver regular portfolio health metrics to leadership - go-live rates, product adoption breadth, usage trends.

Skills

Account management

Customer success

Relationship-building

Communication

Product curiosity

Technical curiosity

Context-switching

Job description

Privy is seeking a proactive Account Manager to own a book of 20–30 high-potential customer relationships and drive activation, adoption, and renewal across Privy and Stripe’s suite.

You’ll collaborate with sales and product teams, translating customer needs into internal priorities and enabling successful post-sale outcomes. Excellent communication and a product-curious mindset are essential.