Strategic Account Manager - Commercial Grounds

Bland Landscaping Company; Matthews (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Bland Landscaping Company is seeking an Account Manager to serve as the primary contact for commercial grounds management clients in Matthews, NC. You will strengthen client relationships, drive service excellence, and coordinate with production teams to meet expectations.

The role emphasizes proactive communication, identifying enhancement opportunities, and achieving retention and growth goals across assigned accounts. Strong sales and customer service skills are essential.

Qualifications

• Associate degree (2-year college) and 2+ years in customer service, account management, sales, landscaping, property management, or related field.
• Bachelor's degree in related fields preferred.
• Certifications in landscape or related fields may be advantageous.

Responsibilities

• Serve as the primary field contact for assigned clients and maintain strong, professional relationships.
• Identify opportunities for landscape enhancements and property improvements to meet client needs.
• Meet monthly and annual enhancement sales goals.
• Translate client requests into actionable work plans for production teams.
• Coordinate with Branch Managers, Account Managers, and Production Managers to ensure service quality.
• Maintain regular communication with clients and internal teams regarding priorities and issues.
• Safely operate company vehicles and equipment in line with policies.

Skills

Customer service

Relationship-building

Verbal and written communication

Problem-solving

Time management

Independent work in field

Technology proficiency

Sales aptitude

Team collaboration

Education

Associate degree

Bachelor's degree (preferred)

Tools

CRM software

Proposal software

Job description

Role Overview

The Account Manager (AM) serves as the primary bridge between Bland Landscaping

Role Overview

The Account Manager (AM) serves as the primary bridge between Bland Landscaping

(Company) and our most valued assets: our clients. You are not just a point of contact; you are a

Trusted Advisor and Asset Steward. Your mission is twofold: (1) ensuring the flawless

execution of existing maintenance contracts through proactive site management and (2) driving

strategic growth by identifying and selling property enhancements that increase the value and

beauty of our clients’ landscapes.

The ideal AM is a disciplined self-starter who thrives on the autonomy of the field. You must

possess the "High EQ" necessary to navigate various client personalities—from volunteer HOA

boards to sophisticated commercial asset managers—ensuring that Bland Landscaping remains

their first and only choice for ground management.

Core Responsibilities

Client Relationship Management & Retention

• Strategic Partnership: Act as the lead consultant for a dedicated book of business,
  
  

fostering long-term relationships through consistent, "high-touch" communication.

• Site Audits & Quality Assurance: Perform regular, documented site walks and
  
  

audits to ensure maintenance standards meet (and exceed) contract specifications.

• Adaptive Communication: Tailor communication styles to match client personas—
  
  

providing formal presentations for HOA boards, succinct ROI-focused reports for

commercial PMs, and deep technical data for high-touch buyers.

• Conflict Resolution: Proactively identify and resolve client concerns before they
  
  

escalate, maintaining a high retention rate across the portfolio.

Strategic Sales & Portfolio Growth

• Enhancement Identification: Proactively identify opportunities for site
  
  

improvements (e.g., drainage solutions, seasonal color, turf renovation, or plant

transitions).

• Proposal Development: Utilize the BOSS quoting system to generate
  
  

professional, accurate, and timely proposals for enhancements, aquatics, and

ancillary services.

• Consultative Selling: Meet monthly and annual sales goals by educating clients on
  
  

the long-term benefits of property upgrades and landscape stewardship.

• Collaboration: Work closely with the design and estimating teams to bring complex,
  
  

high-value enhancement projects from concept to contract.

Production Liaison & Operations

• Operational Clarity: Translate client expectations into clear, actionable work orders
  
  

for Production Staff and Crew Leaders to ensure "right-the-first-time" execution.

• Cross-Functional Teamwork: Coordinate with Branch Managers and production
  
  

teams on scheduling, seasonal labor needs, and specialized service windows.

• Safety & Stewardship: Maintain a safe working environment by adhering to all
  
  

company safety protocols and ensuring company vehicles and equipment are

handled professionally.

• Winter Operations: Lead and support snow removal and emergency weather
  
  

response efforts during winter months.

Horticultural Stewardship & Technical Expertise

• Subject Matter Expertise: Maintain, or obtain if not already held, a high level of
  
  

knowledge regarding local horticultural practices, pest management, and irrigation efficiency

• Educational Leadership: Educate clients on proper horticultural standards,
  
  

advocating for practices that ensure the long-term health and sustainability of their

• Landscape Industry Compliance: Stay current on green industry trends, emerging
  
  

technologies, and local regulatory changes

Required Skills

Professional Requirements & Certifications

Education & Experience

• Minimum: 2-year college degree with 2+ years of experience in retail, customer
  
  

service, outside sales, landscaping, property management, or a related field; OR an

equivalent combination of education and field experience.

• Preferred: 4-year degree in Horticulture, Agronomy, Landscape Architecture, or
  
  

Business.

Physical & Environmental Requirements

• Ability to work outdoors in all weather conditions and navigate diverse terrain during
  
  

site walks.

• Ability to lift up to 50 pounds on a routine basis and perform physical tasks (bending,
  
  

stooping) as required for site inspections.

• Comfortable working in environments with common allergens and environmental
  
  

risks (pollen, bees, thorns, etc.).

Licensing & Technical Advancement

• Driver’s License: Must possess and maintain a valid Driver’s License issued from
  
  

the State where the Company conducts business with a clean driving record.

• Required Path to Mastery: If not already held, the candidate must be willing and
  
  

able to obtain the following within the first year of employment:

• Pesticide Applicator’s License issued from the State where Company
  
  

conducts business

• Certified Landscape Technician (CLT) Certification
• Completion of Bland Internal Foreman/Management Modules
  
  

_______________________________________________________________

Disclaimer

The above statements are intended to describe the general nature and level of work being

performed by people assigned to this classification. They are not to be construed as an

exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All

personnel may be required to perform duties outside of their normal responsibilities from time to

time, as needed.

Account Manager - Commercial Grounds Management

I have read the job description for which I have applied for and I am capable of

performing all of the above. If I need special accommodations for a disability, or if I

If I have any allergies, I will notify my supervisor.

Signature: Date:

State Issued & Driver’s License Number: Expiration Date:

Have you had any Driving violations against you in the last 3 years?

Yes No

Employment at Bland Landscaping Company Inc. is “at will” and may be terminated at

any time by either party with or without reason.

Contact Brenda at [e-mail]