Strategic Account Manager – Commercial Grounds

Socket.dev; Durham (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Bland Landscaping Company Inc. in Durham, NC, seeks an Account Manager to bridge between clients and our field teams, ensuring flawless contract execution and driving growth through landscape enhancements.

You will lead site audits, tailor communications to client personas, and develop proposals for improvements, while collaborating with design and estimating to move projects from concept to contract. This role requires high EQ, autonomy in the field, and a focus on long-term client

Qualifications

• Minimum: 2-year college degree with 2+ years of experience in retail, customer service, outside sales, landscaping, property management, or a related field.
• OR an equivalent combination of education and field experience.
• Preferred: 4-year degree in Horticulture, Agronomy, Landscape Architecture, or Business.

Responsibilities

• Strategic Partnership: lead consultant for a dedicated book of business, fostering long-term relationships through consistent, high-touch communication.
• Site Audits & Quality Assurance: perform regular, documented site walks and audits to ensure maintenance standards meet contract specifications.
• Adaptive Communication: tailor communication styles to match client personas—providing formal presentations for HOA boards and ROI-focused reports for commercial PMs.
• Conflict Resolution: proactively identify and resolve client concerns to maintain high retention.
• Enhancement Identification: identify opportunities for site improvements (drainage, seasonal color, turf renovation, plant transitions).
• Proposal Development: utilize the BOSS quoting system to generate professional proposals for enhancements, aquatics, and ancillary services.
• Consultative Selling: meet monthly and annual sales goals by educating clients on long-term benefits of upgrades.
• Collaboration: work with design and estimating teams to bring complex, high-value projects from concept to contract.
• Operational Clarity: translate client expectations into clear work orders for Production Staff and Crew Leaders.
• Cross-Functional Teamwork: coordinate with Branch Managers and production teams on scheduling and seasonal needs.
• Safety & Stewardship: maintain a safe working environment by adhering to safety protocols and proper equipment handling.
• Winter Operations: lead snow removal and emergency weather response efforts.

Education

Two-year college degree with 2+ years experience

Four-year degree in Horticulture, Agronomy, Landscape Architecture, or Business

Job description

Bland Landscaping Company Inc. in Durham, NC, seeks an Account Manager to bridge between clients and our field teams, ensuring flawless contract execution and driving growth through landscape enhancements.

You will lead site audits, tailor communications to client personas, and develop proposals for improvements, while collaborating with design and estimating to move projects from concept to contract. This role requires high EQ, autonomy in the field, and a focus on long-term client