Strategic Account Manager — Client Success

PTS Corp; Bloomington (IN); On-site; USD 60,000 - 70,000; Full time

Job summary

PTS Corp, located in Bloomington, IN, seeks an Account Manager to balance multiple client engagements and drive successful solutions. The role serves as the liaison between clients and the business, directing all aspects of client needs and implementing solutions.

Responsibilities include coordinating client requirements, ensuring contract compliance, and developing pricing strategies with Finance to maintain profitability while staying competitive.

Qualifications

• Business degree or equivalent required.
• Minimum 4 years of program management experience.
• Strong financial acumen and ability to read financial statements.
• Excellent communication and presentation skills.
• Proven ability to manage cross-functional teams.
• Fluency in English.
• Proficient in MS Office Suite and MS Project.

Responsibilities

• Coordinate and direct client requirements across solution center functions.
• Verify that the company meets its contractual obligations to clients to ensure maximum client satisfaction.
• Identify opportunities that best utilize company infrastructure to meet client requirements.
• Develop a client pricing strategy, involving the Finance organization, focusing on profitability while remaining competitive.
• Communicate proactively with clients on business issues and strategic opportunities, including finalizing Statements of Work and Quarterly or Monthly Business Reviews.
• Manage account teams to develop product and service solutions and identify opportunities to increase client service, reduce costs, and increase company profitability.
• Work with clients to specify new program requirements, design solutions, and manage implementation of changes.
• Monitor and identify scope creep while managing customer expectations and goals.
• Drive process improvements through root cause analysis and preventative measure execution.
• Share best practices across accounts and solution centers.
• Support the cross-functional team responsible for meeting client requirements and service.

Skills

Program management

Cross-functional leadership

Financial acumen

Analytical skills

Communication

Multi-project management

Education

Business degree or equivalent

Tools

MS Office Suite

MS Project

Job description

PTS Corp, located in Bloomington, IN, seeks an Account Manager to balance multiple client engagements and drive successful solutions. The role serves as the liaison between clients and the business, directing all aspects of client needs and implementing solutions.

Responsibilities include coordinating client requirements, ensuring contract compliance, and developing pricing strategies with Finance to maintain profitability while staying competitive.