Strategic Account Manager – Client Growth & Operations

Towne Park LLC; Berkeley (CA); On-site; USD 70,000 - 119,000; Full time

Benefits offered by this job

Healthcare benefits

401(k)

PTO

Holidays

Job summary

Towne Park LLC is seeking an Account Manager to oversee a Tier 1 or 2 Towne Park account in Berkeley, CA. You will drive financial performance, client and guest satisfaction, and oversee HR, service, and operations tasks.

The role requires coordinating scheduling, payroll reports, and compliance while maintaining strong client relations and ensuring service standards. Eligible for annual incentives; benefits include healthcare and 401(k).

Qualifications

• Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines.
• Demonstrated work ethic, drive, energy, and persistence to achieve goals.
• Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations.
• Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications.
• Written and verbal communication skills to effectively address all levels within the organization.
• Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures.
• Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications.
• Ability to compose professional internal and external business communications including reports, memos, letters, and emails.

Responsibilities

• Oversee one Towne Park account and ensure performance against financial, guest/patient satisfaction, and client objectives.
• Lead HR, service, and operations activities to optimize staffing, training, and client delivery.
• Monitor systems, compliance, and reports; manage scheduling, timekeeping, and payroll processes.
• Develop and maintain relationships with clients and internal teams to drive growth and retention.

Skills

Project management

Communication

Professionalism

MS Office

Written communication

Education

Associate’s degree

Job description

Towne Park LLC is seeking an Account Manager to oversee a Tier 1 or 2 Towne Park account in Berkeley, CA. You will drive financial performance, client and guest satisfaction, and oversee HR, service, and operations tasks.

The role requires coordinating scheduling, payroll reports, and compliance while maintaining strong client relations and ensuring service standards. Eligible for annual incentives; benefits include healthcare and 401(k).