Strategic Account Manager & Client Advocate

Cerebras; Needham (MA); On-site; USD 57,500 - 96,000; Full time

Job summary

Appcast in Needham, MA is seeking an Account Manager to maintain client relationships, manage advertising spend, and guide clients through Appcast’s software solutions and services.

You will own a portfolio of accounts, understand client outcomes, and coordinate with internal teams to drive KPI achievement and strategic recommendations. This role emphasizes data analysis, cross-functional collaboration, and proactive client advocacy to deliver measurable results.

Qualifications

• Professional experience in roles that require problem solving on behalf of a client, preferably in a technical environment.
• Experience working collaboratively and creatively to solve complex problems, approaching and maintaining a solutions‑oriented mindset through resolution.
• Adept at cross team collaboration, specifically the ability to leverage technical platforms, share data, and communicate information that promotes cross‑functional problem solving.
• Excellent written and verbal communication skills and the ability to communicate via multiple technical platforms (slack, Jira, Microsoft teams).
• Experience crafting analytical presentations with an emphasis on analytical storytelling.
• Possesses excellent organizational, prioritization, and follow‑up skills.

Responsibilities

• Build and maintain strong, meaningful relationships with clients as their main point of contact, advocate, and partner.
• Own a portfolio of client accounts, gain a deep understanding of each client’s desired outcomes, and work with internal partners to drive the client’s desired KPI’s and outcomes.
• Track and manage client advertising spend on a daily, weekly, and monthly basis, proactively identifying budget issues and proposing solutions to clients.
• Provide media and marketing research that addresses client needs and leverage those insights to build multi‑channel advertising campaigns and make strategic recommendations that will lead to outcomes exceeding client goals.
• Perform complex data analysis, derive insights, and present reports to clients in a way that builds partnership and an understanding of the value Appcast delivers their organization on a regular cadence which may include but is not limited to weekly status update meetings and quarterly business reviews.
• Partner cross‑functionally with the product, and development teams to investigate bugs and technical issues, and solve client facing issues while building technical understanding of Appcast’s product suite.
• Partner with strategy and sales teams to build and present business cases for evolving client product mix by expanding and exceeding client’s goals.
• Empower clients with the education and information they need to successfully understand campaigns and data within the Appcast platform, including keeping clients up to date with product enhancements, changes, or technical issues.
• Exceed client expectations for customer service in every client interaction by overcommunicating and overdelivering in response to client inquiries.
• Lead quarterly business reviews including data collection, interpretation, storytelling and presentation.

Skills

Client relationship management

Cross-functional collaboration

Analytical storytelling

Communication skills

Problem solving

Organizational skills

Education

Bachelor’s degree or equivalent experience

Tools

Slack

Jira

Microsoft Teams

Job description

Appcast in Needham, MA is seeking an Account Manager to maintain client relationships, manage advertising spend, and guide clients through Appcast’s software solutions and services.

You will own a portfolio of accounts, understand client outcomes, and coordinate with internal teams to drive KPI achievement and strategic recommendations. This role emphasizes data analysis, cross-functional collaboration, and proactive client advocacy to deliver measurable results.