Strategic Account Manager

VIA Health Partners; Sumter (SC); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, Vision, and Dental through BC

28 days Paid Time Off

Mileage reimbursement

403b Retirement plan with matching

CHPN certification support

Orientation and onboarding

Career growth under hospice leaders

Job summary

VIA Health Partners in Sumter, SC is seeking a Marketing/Healthcare Sales professional to manage existing and new referral sources, fostering relationships with hospitals, clinics, and community partners. You will plan activities, coordinate with ERM and care teams, deliver education on hospice and palliative care, and support growth through local outreach and data-driven strategies.

This full-time role offers mileage reimbursement, comprehensive benefits, and opportunities for CHPN

Qualifications

• Bachelor's Degree in a related field is required.
• Minimum of 2 years healthcare sales experience within the counties VIA HEALTH PARTNERS serves.
• Proficiency in Microsoft Office is required.

Responsibilities

• Manages existing and new referral sources.
• Maintains ongoing communication with clients and referrals.
• Represents VIA Health Partners to clients and referral sources.
• Plans activities around referrals and client feedback.
• Coordinates with ERM and patient care teams.
• Supports strategies to strengthen relationships with clients.
• Delivers education on hospice and palliative care to clients/referral sources.
• Attends community meetings to increase referral sources.
• Analyzes data to develop strategic plans.
• Manages contract relationships with facilities.

Skills

Healthcare sales

Relationship management

Communication skills

Client relations

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Job Details

Job Location: Sumter, SC - Sumter, SC 29150

Position Type: Full Time

Education Level: 4 Year Degree

Travel Percentage: Local Travel

Job Shift: Day

Job Category: Marketing

VIA Health Partners is an industry leader and top-10 nationally ranked provider of end-of-life care. More importantly we are proud to be a community based, not for profit hospice & palliative care provider. We have deep community roots, with decades of experience serving ALL patients' and families' needs regardless of their ability to pay or their medical complexity. We are a people first organization whose funds go to serve our mission.

Benefits

• Medical, Vision, and Dental plans through BCBS
• 28 days of Paid Time Off
• Excellent mileage reimbursement rate
• 403b Retirement plan with matching
• Focused programs honoring Veteran patients
• Assistance with achieving Certified Hospice & Palliative Nurse (CHPN)
• Best Orientation and Onboarding program you've experienced
• Seasoned Hospice leaders guiding your career growth

Essential Functions

• Management of Existing and New/Potential Clients/Referral Sources
• Maintains ongoing support and regular communication to existing as well as new/potential clients and referral sources. Makes contact on a regular and appropriate basis. (Number of contacts (phone/face to face) to be defined: # of face-to-face contacts per week, # of phone contacts per week and # of new referral sources per month).
• Serves as the 'face' or the representative and the liaison between VIA Health Partners and the client/referral sources and community education in the Education and Resource Manager's (ERM's) determined territory.
• Plans daily/weekly/monthly activities and goals around regular reports and feedback regarding top, medium and low referral sources as well as client concerns, feedback, or other pertinent information.
• Maintains (and follows up within VIA Health Partners) that patients referred by ERM's sources are handled with the highest of quality. Any concerns are addressed by the ERM.
• Works very closely with the Referral/Intake team and the patient care teams, communicating any pertinent information relative to exceeding the expectations of the client/referral source.
• Assists in departmental strategies for building stronger relationships with existing clients/referral sources.
• Provides regular information and in-services/education to clients/referral sources pertinent to Hospice, Palliative Care and end-of-life care in general.
• Coordinates educational opportunities within the ERM's region.
• Analyze data and develop strategy/plan based on needs of the organization.
• Attends community-based meetings and events (i.e., Chamber of Commerce, senior resource groups, marketing events held at referral sources, community resource meetings, VIA Health Partners organizational and fund raising events) in ERM's territory to increase referral sources.
• Competitive environment information. Aware of all regional communications and provides feedback to VIA Health Partners on the regional approach of other service providers.
• Participates in contract relationship between facilities and VIA Health Partners. Acts as a liaison between the facility and the Senior Director of Clinical Services and the Vice President Finance and Operations in contract negotiations.
• May perform other duties as required.

Qualifications

• A Bachelor's Degree in a related field is required.
• A minimum of 2 years of healthcare sales experience within the counties in which VIA HEALTH PARTNERS serves and Healthcare experience is required. Hospice experience preferred.
• Proficiency in Microsoft Office is required.