Strategic Account Manager

MediaRadar, Inc.; New York (NY); On-site; USD 125,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401k with Company Match

Flexible PTO

Commuter Benefits

Gym Discounts

Summer Fridays

Job summary

An established industry player is seeking a Strategic Client Partner to oversee a significant book of business. In this pivotal role, you will manage enterprise-level accounts, ensuring client satisfaction and driving growth. Your expertise in account management and strong communication skills will be essential in building lasting relationships with senior executives. This full-time position offers a competitive salary and a comprehensive benefits package, including medical, dental, and flexible PTO. Join a dynamic team committed to innovation and excellence in the media industry.

Qualifications

• 6-10+ years in account management at a SaaS company.
• Experience with senior-level client relationships (CMO, CEO).

Responsibilities

• Manage account health and drive solution adoption.
• Drive retention and sustainable growth across the book of business.

Skills

Account Management

Client Relationship Management

Communication Skills

Negotiation Skills

SaaS Experience

Tools

Salesforce.com

Job description

About MediaRadar:

MediaRadar, now including the data and capabilities of Vivvix, powers the mission-critical marketing and sales decisions that drive competitive advantage. Our competitive advertising intelligence platform enables clients to achieve peak performance with always-on data and insights that span the media, creative, and business strategies of five million brands across 30+ media channels. By bringing the advertising past, present, and future into focus, our clients rapidly act on the competitive moves and emerging advertising trends impacting their business.

Join in our team in the New York City office as a Strategic Client Partner where you will play a crucial role in overseeing the end-to-end health and growth of an assigned book of business. The ideal candidate will lead enterprise level customers with a 5M+ book of business. We would like to hire talent with industry experience across media buying & selling, and/or advertising services, with a preference for experience working on the buying side of the business

What You’ll Do:

Account Management:

• Manage account health and drive broader solution adoption across the organization. Map account penetration and mobilize sales and customer success to drive awareness and adoption.
• Rally internal Customer Success and Customer Support teams to swiftly address and resolve customer issues.
• Partner with the Finance and Revenue Operations to ensure accurate invoicing and timely payment.
• Partner with the Sales team to ensure successful new client onboarding/hand-off and identify and refer cross-selling opportunities within your existing book of business.
• Influence our product roadmap by sharing client feedback with our Commercial leaders and Product teams.

Retention and Growth:

• Drive retention and sustainable long-term growth across the book of business.
• Plan and manage renewal activity and price adjustments that result in meeting/exceeding account growth targets.
• Create compelling business proposals and negotiate commercial terms.
• Collaborate with Marketing team and Customer Success on targeted ABM and user outreach campaigns.
• Document client engagement activity and proactively manage your renewal pipeline in Salesforce.com.

Industry Insights and Awareness:

• Stay abreast of media industry developments and our product enhancements to connect value propositions to your clients.
• Share industry learnings with the broader commercial team.

What You Have Already Done:

• 6-10+ years in account management at a SaaS company, or equivalent experience leading account strategy for enterprise level customers
• Experience establishing and growing senior and executive level client relationships (CMO, CEO, SVP, etc.), being seen as a trusted advisor
• Strong communication & presentation skills, presenting very organized and structured thinking for planning and execution purposes
• Experience leading a $5M+ book of business and commercial negotiations

In addition to career progression, training and development, and an excellent work/life balance, future Radarians can expect a great benefits package that includes:

• Medical, Dental & Vision Insurance
• 401k with Company Match
• Flexible PTO
• Commuter Benefits
• Gym Discounts
• Summer Fridays

At MediaRadar, we are committed to creating an inclusive and accessible workplace where everyone can thrive. We believe that diversity of backgrounds, perspectives, and experiences makes us stronger and more innovative.We are proud to be an Equal Opportunity Employer and make employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other legally protected status.

In accordance with the EEO-1 reporting requirements, we collect demographic data as part of our efforts to ensure fair and equitable hiring practices across all levels of our organization. This is a full-time exempt role with a base salary range of $125,000 - $160,000, plus benefits. A final compensation offer will ultimately be based on the candidate's location, skill level and experience, and the Company's pay equity. We are also committed to ensuring our recruitment process is accessible to all applicants. If you need a reasonable accommodation during the application or interview process, please contact us at [e-mail].

We’re excited to meet people who share our values and want to build the future with us.