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Strategic Account Manager

MARS-TECHNOMINDS, INC

New Hope (MN)

On-site

USD 120,000 - 140,000

Full time

5 days ago

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Job summary

A dynamic technology company is seeking a Strategic Account Manager to oversee and nurture key customer relationships. The candidate will lead account management efforts, drive business development initiatives, and collaborate across teams to ensure client satisfaction and align with growth strategies. Ideal applicants should have extensive experience in B2B sales, particularly within the medical device sector, and possess strong negotiation and relationship-building skills.

Qualifications

8+ years in B2B Account Management and Strategic Sales.
Experience in medical device or contract manufacturing preferred.
Excellent communication and interpersonal skills.

Responsibilities

Lead and manage strategic accounts for business growth.
Develop and execute strategic account plans and drive enterprise-level programs.
Collaborate with internal teams for project success.

Skills

Account Management

Business Development

Sales Strategy

Negotiation

Relationship Building

Education

Bachelor’s Degree in Engineering or Business

Tools

Salesforce

CRM Software

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Responsibilities

Strategic Account Management

• Lead a defined portfolio of strategic accounts and manage all aspects of the customer relationship.

• Develop and execute Strategic Account Plans that align with customer goals and client’s growth initiatives.

• Drive enterprise-level programs and agreements to significantly grow business.

Executive & Cross-Functional Relationship Building

• Build and maintain strong executive relationships across customer organizations and Client's leadership.

• Forge deep partnerships that embed VitalPath as a trusted supplier in NPD and production strategies.

Business Development & Pipeline Management

• Proactively source leads and identify new business opportunities within existing accounts.

• Maintain a healthy pipeline and consistently meet or exceed revenue targets.

• Execute opportunity strategies that position VitalPath’s capabilities in alignment with customer needs.

• Deliver customer roadmap insights and vertical market trends to help inform service and product strategies.

• Serve as a voice of the customer internally to align with innovation and business development initiatives.

Operational & Project Leadership

• Collaborate with internal teams across Supply Chain, Operations, Quality, Engineering, and R&D to ensure project success.

• Lead S&OP/SIOP efforts to maintain demand visibility and ensure delivery commitments.

• Guide quoting processes including pricing, technical requirements, and capacity planning.

Contract Negotiation & Legal Coordination

• Interpret and negotiate customer-specific Quality Agreements, Master Service Agreements, and other contractual obligations.

Customer Satisfaction & Problem Resolution

• Serve as the escalation point for customer issues and work cross-functionally to resolve them quickly and effectively.

• Ensure a seamless customer experience through proactive communication and problem-solving.

CRM & Reporting

• Maintain accurate account records and pipeline data using CRM tools (Salesforce preferred).

• Track and report on key account activities, forecasts, and feedback.

Other duties as assigned.

Required Qualifications

• 8+ years of combined experience in B2B Account Management, Strategic Sales, and Business Development – preferably in a medical device or contract manufacturing (CDMO) space.

• Bachelor’s Degree in engineering, business or marketing or related field

• Experience managing large, complex accounts with a track record of driving measurable revenue growth.

• Demonstrated ability to build and maintain strategic, executive-level customer relationships.

• Proven ability to develop enterprise-level strategies, agreements, and programs that expand partnerships and market share.

• Strong commercial and technical aptitude with experience translating customer requirements into actionable business and operational plans.

• Mastery of the sales cycle including prospecting, consultative selling, solution development, and closing.

• Skilled in contract negotiation and navigating legal, regulatory, and quality documentation requirements.

• Highly organized and self-motivated, with a strong sense of accountability and drive to exceed targets.

• Excellent verbal and written communication, presentation, and interpersonal skills.

• Proficient in ERP systems, Microsoft Office, and CRM platforms (Salesforce preferred

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Sales and Business Development
Industries
IT Services and IT Consulting

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