Strategic Account Manager

Unduit Llc.; Lisle (IL); On-site; USD 90,000 - 150,000; Full time

Job summary

Unduit is seeking an experienced Strategic Account Manager to drive growth and retention for key clients. You will be the primary liaison between the Unduit platform and high-value accounts, developing strong relationships with executives and coordinating across product, sales, and CS teams.

The role focuses on expanding usage, renewing contracts, and delivering measurable ROI for customers while advocating for their needs within the company.

Qualifications

• 5+ years of experience in account management, customer success, or sales in a SaaS environment.
• Proven track record of managing and growing strategic accounts.
• Strong business acumen with understanding of SaaS products and industry challenges.
• Exceptional communication and presentation skills, able to engage with C-level executives.
• Analytical mindset with ability to translate data into actionable insights.

Responsibilities

• Develop and execute account plans to expand usage and drive upsell/cross-sell opportunities.
• Drive renewals by demonstrating ongoing value and ROI from the Unduit platform.
• Serve as the primary contact for assigned strategic accounts and build trust with executives.
• Collaborate with sales to negotiate contracts, renewals, and expansions.
• Provide feedback to product and success teams to improve value delivery.
• Analyze customer data to identify opportunities for value creation and expansion.

Skills

Account management

Customer success

SaaS knowledge

Executive communication

CRM proficiency

Education

Bachelor’s degree in Business/Marketing or related field

MBA is a plus

Tools

HubSpot

Analytics tools

Job description

We are seeking an experienced Strategic Account Manager to join our team and drive growth, retention, and success for our most valued clients. In this role, you will serve as the primary liaison between the Unduit platform and high-value accounts, ensuring they achieve maximum value from our solutions. You will develop deep relationships with key stakeholders, collaborate with internal teams to address customer needs, and create strategies to drive account growth and retention.

Meet Undui t

Located in the heart of Chicago, one of the most vibrant cities in the USA, Unduit is on the mission to transform ITAD (IT Asset Disposition) industry through its proprietary app-based platform. The platform allows enterprises to build custom programs by utilizing relevant apps and integrations into existing technology platforms to 1) drive a dramatic reduction in the cost of ownership of assets, 2) enhance device-level security through a chain of custody, and 3) enhance productivity and collaboration across IT team on a global level for asset management. For more details please visit: https://www.unduit.com/

Responsibilities:

• Develop and execute account plans to expand usage, upsell, or cross-sell products and services.
• Drive customer renewals by demonstrating continued value and ROI from the Unduit platform.
• Serve as the primary point of contact for assigned strategic accounts.
• Build strong, trust-based relationships with key stakeholders, including executives and decision-makers.
• Act as a customer advocate within the company, ensuring their needs and feedback are addressed.
• Understand the customer’s business goals, challenges, and industry trends to align our solution with their objectives.
• Collaborate with clients to co-develop strategies that leverage Unduits products to solve their unique challenges.
• Monitor product adoption and engagement to ensure customers are deriving maximum value.
• Identify upsell opportunities, such as additional licenses, features, or integrations.
• Collaborate with sales teams to negotiate contracts, renewals, and expansions.
• Work closely with product, customer success, and support teams to ensure seamless service delivery.
• Provide feedback from strategic accounts to influence product development and enhancements.
• Analyze customer data and usage patterns to identify opportunities for value creation.
• Prepare and present detailed reports to customers, showcasing the impact of the Unduit platform.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field; MBA is a plus.
• 5+ years of experience in account management, customer success, or sales, preferably in a SaaS environment.
• Proven track record of managing and growing strategic accounts.
• Strong business acumen with an understanding of SaaS products and industry-specific challenges.
• Exceptional communication and presentation skills, with the ability to engage with C-level executives.
• Analytical mindset with the ability to translate data into actionable insights.
• Proactive problem-solver with a customer-first mindset.
• Experience with CRM software (e.g., HubSpot) and analytics tools