Strategic Account Manager

MKS Instruments, Inc.; Irvine (CA); Hybrid; USD 140,000 - 190,000; Full time

Job summary

MKS Instruments, Inc. in Irvine, CA seeks a Strategic Account Manager to partner with internal teams and key customers, delivering strategic growth and exceptional customer satisfaction.

You will own and grow assigned US subsidiaries accounts, coordinating with Product Line Managers to align go-to-market plans and drive design wins. The role requires strong leadership, analytical problem-solving, and a collaborative mindset.

Qualifications

• Proven track record of driving profitable top-line growth in complex organizations.
• Experience in Laser & Photonics, Micro Processing, or Semiconductor markets is a plus.
• Ability to travel up to 30% and manage senior stakeholders.
• Bachelor’s degree required; Master’s degree preferred.

Responsibilities

• Co-develop and execute the comprehensive Strategic Account strategy for profitable growth.
• Promote portfolio across divisions to align go-to-market plans and drive design wins.
• Build and deploy annual and multi-year account plans with growth targets.
• Report bookings, design wins, opportunity funnel, and forecast accuracy.
• Lead a high-performance, customer-first culture within the commercial organization.

Skills

Strategic account management

Sales leadership

CRM forecasting

Data analysis

Education

Bachelor’s degree in a technical discipline

Master’s degree preferred

Job description

**Position will be hybrid based out of our Irvine, CA locationA Day in Your Life at MKS:As a Strategic Account Manager at MKS, you will partner with Internal Teams, Sales, and Customers, to maintain and develop the relationship with assigned US subsidiaries of a key Semiconductor OEM. You are a collaborative, growth-driven account manager who thrives in a team environment and plays a pivotal role in shaping and delivering customer satisfaction. In this role, you will report to the Strategic Account Director.You will make an impact by :Ownership & Growth LeadershipCo-develop and execute the comprehensive Strategic Account strategy that delivers profitable growth and builds a long-term partnership.Partner with Product Line Managers across the multiple MKS divisions to promote our portfolio to align go-to-market strategies, execute design wins, and ensure revenue/margin targets are achieved.Build and deploy annual and multi-year tactical account plans; establish clear year-over-year growth targets tied to the Plan of Record (PoR).Report monthly and quarterly on performance by Strategic Account—including bookings, design wins, opportunity funnel, and forecast accuracy.Leadership & Sales ExcellenceImprove processes and ways of working within the Strategic Account team to strengthen account penetrationChampion a high-performance, customer-first culture within the commercial organization.Develop customer intimacy by coordinating regular business and technical review meetings.Customer Engagement & Relationship BuildingMaintain and expand senior-level relationships with influential stakeholders at assigned Strategic Accounts.Act as the customer advocate internally while ensuring alignment between customer needs and business objectives.Operational AccountabilityPartner closely with Customer Service, Operations, and Logistics to ensure flawless execution of deliveries and exceed customer expectations.Own assigned account KPI’s and define and implement KPI improvement projectsCollaborate with the wider Account Team to provide strategic pricing recommendations that optimize profitability and share position.Maintain and develop CRM accuracy for forecasting and planning.What You Bring to the Team:A proven track record of driving profitable top-line growth across market cycles, with success operating within a complex matrix organization.Industry experience in Laser & Photonics, Micro Processing, and/or Semiconductor markets.Ability to maintain and develop long-term customer relationshipsExceptional analytical and problem-solving skills, ability to diagnose issues, synthesize data, and recommend decisive actions.Extensive experience leading technical sales and service teams, with progressive responsibilities.Bachelor’s degree in a technical discipline required; Master’s degree preferred.3+ years of related experienceAbility to travel up to 30%.Ability to frequently meet in-person with customers and internal MKS stakeholders.In addition to the above responsibilities, the following are considered material job duties of the position:Ability to take and follow directions and instructions.Ability to interact with other employees, customers, suppliers, vendors, or the public, in a safe, professional, and respectful manner.Access to sensitive and confidential business systems and software, personally identifying information, the company’s financial information, and/or the ability to maintain physical security and safety.Because this position involves the above material job duties, trustworthiness, reliability, and good judgment also are material job duties.MKS is an equal opportunity employer, including disability, veteran status and all categories protected by law. Please review our EOE statements for additional details. MKS is generally only hiring candidates who reside in states where we are registered to do business.Compensation and Benefits:Total Compensation: Salary Range: ($140,000 – 190,000) & Incentive Payment: ($30,000 – 100,000). This range is a good faith estimate of the expected total compensation for this position (base salary plus variable sales compensation), based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law. At MKS, it is not typical for an individual to be hired at or near the top of the range for the role.Incentive Payment: A percentage of your total compensation is tied to participation in a Sales Incentive Plan (SIP) and is earned by your achievement of pre-established targets, pursuant to the terms of the SIP.Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: [e-mail] .If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role