Strategic Account Manager

Employbridge; Flowery Branch (GA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Paid time off

Wellness program

Incentive programs

Job summary

Employbridge is seeking a hands-on leader to own the success of a key client account by directing staffing operations, managing on-site teams, and delivering workforce solutions that drive business results and customer satisfaction.

The role oversees employee relations at the site, coaching, performance reviews, and escalation handling to ensure client engagement and service excellence. You will analyze workforce data using CRM and Power BI to forecast needs and optimize performance.

Qualifications

• Proven track record in manufacturing operations management and leadership.
• Experience using CRM, Power BI, and time/attendance systems for reporting.

Responsibilities

• Foster consultative client relationships across management levels.
• Lead staffing operations and on-site teams to meet KPI targets.
• Develop workforce planning to ensure talent pipeline and capacity.
• Coaches and develops associates; conducts performance reviews and investigations.

Skills

Leadership

Customer service

Problem solving

Team building

Tools

Power BI

CRM software

Time/Attendance software

Job description

Own the success of a key client account by leading staffing operations, managing onsite teams, and delivering workforce solutions that drive business results and customer satisfaction.

This role oversees employee relations at the site including coaching, performance reviews, removal from assignments, and exit interviews. This role ensures client satisfaction and engagement through superior customer service and develops relationships with supervisors and associates. This role anticipates staffing requirements and expectations; develops value-added services to support changing client needs through daily recruitment/fulfilment activities, and measurements against established KPIs.

Essential Job Functions:

• Fosters a consultative relationship with the client across all levels of management to ensure a clear understanding of the client’s business, staffing needs, culture, and program expectations
• Anticipates and understands the local talent market and put in place a workforce planning strategy to ensure a continuous pipeline of quality talent
• Runs and creates reports to identify workforce challenges escalates when appropriate and collaborates with the client to deliver, decline, or adjust expectations (using CRM, Power BI, time/attendance software)
• Proactively identifies and raises issues around limited and/or excess staff capacity
• Collaborates with the client to address and resolve staff interpersonal, personal, and/or professional development needs
• Serves as an escalation point for Client, Procurement, Operations and HR Managers to discuss issues or requests involving the client program and/or associates
• Coaches associates on policies that could have legal implications and involves onsite HR and leads investigations
• Maintains high levels of customer satisfaction through regular communication and quarterly business reviews with the client
• Oversees team duties and responsibilities, coaches, and develops team, and assigns and ends associate assignments
• Conducts audits related to brand and regulatory requirements

Education, Qualifications & Experience:

• Successful track record of increased customer service levels and satisfaction, enhanced scope of responsibilities and working relationships with colleagues/management
• 2+ years of progressive responsibility in manufacturing operations management and leadership
• Experience with manufacturing forecasting and planning
• Demonstrable success managing a team or process
• Familiarity with a heavy process-oriented environment
• Able to lead, organize and build effective and diverse teams
• Must have seasoned critical thinking and problem-solving skills
• Practical experience and comfort with using operational software, Microsoft Office products, and basic data management tools for analysis
• Ability to communicate professionally and effectively across all platforms

Employbridge offers a competitive base salary plus monthly bonus potential! Additional benefits package for full time colleagues that includes:

• Employbridge offers a competitive benefits package which includes Medical/Dental/Vision, prescription drug benefits, 401(k), paid time off and holidays, a wellness program, and incentive programs. We also offer a variety of career paths and encourage promotion from within.

Employbridge is the largest light industrial staffing supplier in the United States and a preeminent resource for professional staffing. We offer local expertise and service through our 400+ branches. At Employbridge, we operate an entire family of specialty staffing companies that include: ResourceMFG, Select Staffing, ProLogistix, Hire Dynamics, ProDrivers, RemX Specialty Staffing, Westaff, and Remedy Intelligent Staffing. To find out more, visit us at www.employbridge.com.

Employbridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.