Strategic Account Manager

James and James Fulfilment; Columbus (OH); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Healthcare, dental, vision

Telehealth and legal/financial support

Generous PTO and sick time

Team lunches and events

Mental health support

Job summary

James and James Fulfilment is seeking a Strategic Account Manager to own a high-value client portfolio and drive revenue growth through strategic upsell, cross-sell, and renewals. You will lead complex negotiations, shape account strategy, and align capabilities with client growth ambitions.

You will cultivate senior stakeholder relationships, manage risk indicators, and present data-driven growth plans while collaborating across teams to remove barriers to success.

Qualifications

• Experience in strategic account management or customer-success oriented, commercially led roles.
• Track record of growing revenue within existing client bases through upsell and renewal.
• Strong ability to read client P&L, build business cases and negotiate with multiple stakeholders.

Responsibilities

• Hold P&L for a high-value client portfolio and drive growth via upsell, cross-sell, and renewals.
• Lead commercial negotiations and reviews to protect margins and partnerships.
• Develop long-term account strategies aligned to client growth goals.
• Run strategic business reviews covering market trends and performance.
• Maintain multi-level relationships to spot risk and reduce churn.
• Use data and WMS insights to surface opportunities and plan growth.

Skills

Strategic Account Management

Customer Success

Negotiation

P&L understanding

Stakeholder management

Data analysis

Job description

We're scaling fast, and we're looking for a Strategic Account Manager to take ownership of some of our highest-value client relationships. You'll be the commercial driving force behind a portfolio generating significant recurring revenue - leading complex negotiations, shaping account strategy, and pushing revenue expansion as our client base grows.

Who are we?

At J&J Global Fulfilment we help hundreds of eCommerce brands grow and scale globally. Our team is fast, supportive and proud of the work we do. We believe in teamwork, respect, safety, and celebrating success together. Following a merger at the end of 2025 with QLS Group we are building on our established presence in the UK, Europe and USA, with our USA operations being one of the most significant growth opportunities within the group.

Why work for us?

• $80K per year + performance related bonus
• Healthcare, dental, vision with generous employer premium
• Company paid BasiCare telehealth, legal, financial, and counselling
• Above average paid time off plus paid sick time
• Team lunches, parties and events
• Mental health first aiders to provide support when you may need it

What you'll be doing...

• Hold P&L responsibility for a high-value client portfolio, driving growth through strategic upsell, cross-sell, contract expansion and renewal.
• Run commercial negotiations and contract reviews with clients, securing terms that protect margin and reflect the depth of the partnership
• Maintain a clear view of commercial opportunities across your portfolio, prioritising revenue impact and strategic value
• Develop long term account strategies for each key client, aligning our capabilities to their growth ambitions
• Run strategic business reviews that go beyond service delivery, covering market trends, commercial performance and mutual opportunities
• Cultivate strong, multi-level stakeholder relationships to spot early risk indicators and keep churn low
• Use data analysis and WMS insights to benchmark client performance, surface opportunities and present actionable growth plans
• Manage and resolve escalated issues with authority, keeping client confidence high and service outcomes on track
• Translate portfolio insight into structured feedback that shapes our product and service roadmap, working across Operations, Onboarding, Sales and Technology to remove barriers to client success.

What you'll bring...

• Previous experience in Strategic Account Management, Customer Success or a similar, commercially led client partnership role
• A track record of growing revenue within an existing client base through strategic upsell, renewal and contract expansion
• Strong commercial and financial acumen - comfortable reading a client P&L, building a business case, and leading multi-stakeholder negotiations
• Experience managing complex contracts and commercial agreements, including renegotiations and renewals
• An exceptional communicator, able to build trust and influence at C-suite and senior management level
• Strong analytical capability
• Ideally, experience in the eCommerce Fulfilment, Logistics or Distribution industries
• The ability to work independently, juggle competing priorities across a high-value portfolio

Our hiring process...

• To maintain impartiality in the selection process and prevent bias from influencing shortlisting decisions, all applicants are systematically reviewed blindly by anonymising CV's
• If you're shortlisted, you'll have a short video interview so we can get to know the person behind the resume
• You'll be invited to a couple of on site interviews
• You get offered the job and start your amazing new role with J&J Global Fulfilment

James and James Fulfilment is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, or any other legally protected status.

We actively promote fair employment practices and prohibit discrimination in all aspects of employment, including recruitment, hiring, training, promotion, compensation, benefits, and other terms and conditions of employment. Our commitment to EEO extends to ensuring a workplace free from harassment or retaliation based on any protected characteristic

We encourage qualified individuals of all backgrounds and abilities to apply for employment opportunities at James and James and we believe that by embracing diversity and promoting equal opportunities, we can better serve our employees, customers, and communities.

Employment is on an at-will basis. This means that employment may be terminated by the employee or employer at any time, for any reason or for no reason, and with or without prior notice. We strive to be an equal opportunity employer that values all forms of diversity in our team. We will not discriminate based on any protected class and believe in an environment based on mutual trust and respect, as well as shared and individual opportunity. We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact us.