Warehouse Supervisor

James and James Fulfilment; Grove City (OH); On-site; USD 58,500 - 71,500; Full time

Benefits offered by this job

Healthcare plan

Dental & Vision

Telehealth services

Paid time off

Team events

Mental health support

Job summary

James and James Fulfilment in Grove City, Ohio is hiring a Warehouse Supervisor (Inbound & Outbound) to help launch our first automated fulfillment centre in the USA. You will lead the inbound and outbound operations, ensuring accurate receiving, returns processing, and timely dispatch.

We offer a competitive $65,000 per year with comprehensive benefits, including health, dental, vision, telehealth, paid time off, and team events.

Qualifications

• Previous supervisory or team leadership experience in a warehouse or ecommerce environment.
• Good understanding of inbound and outbound processes.
• Experience managing hourly frontline or agency teams.
• Ability to manage performance using operational KPIs and data.
• Strong communication and coaching skills.
• Ability to prioritize and make decisions in a fast-paced environment.
• Strong attention to detail and organizational skills.

Responsibilities

• Lead daily receiving and reverse logistics from the ground up, ensuring inbound shipments are processed and documented.
• Run intake and returns, turning stock and customer returns into organized inventory.
• Drive inventory data integrity with clean receiving practices and accurate documentation.
• Own outbound operations: orders picked, packed, dispatched on time and safely.
• Manage people, productivity, and standards to balance labor, quality, and service.
• Deliver on customer promises and embed service commitments into site operations.

Job description

Warehouse Supervisor (Inbound & Outbound)

A brand new site. New Technology.

We're an established eCommerce fulfillment provider opening our first automated fulfillment centre in the USA and we're looking for an Inbound & Outbound Supervisor to help get it off the ground. This role brings a real opportunity to shape how a modern, automated operation runs - and lead the team that makes it happen.

Location:Grove City, Ohio

Schedule:Mon - Fri, 8am - 4.30pm and weekend as needed.

Reports to:Operations Manager

Who are we?

At J&J Global Fulfilment we help hundreds of eCommerce brands grow and scale globally. Our team is fast, supportive and proud of the work we do. We believe in teamwork, respect, safety and celebrating success together. Following a merger at the end of 2025 with QLS Group we are building on our established presence in the UK, Europe and the USA, with our USA operations being one of the most significant growth opportunities within the group.

Why work for us?

• $65,000 per year
• Healthcare, dental, vision with generous employer premium
• Company paid BasiCare telehealth, legal, financial, and counselling
• Above average paid times off plus paid sick time
• Team lunches, parties & events
• Mental health first aiders to provide support when you made need it

What you'll be doing...

You'll support in leading the daily recieving and reverse logistics from the ground up - making sure every inbound shipment and returned product is processed, documented, and ready for the warehouse floor, with nothing left to guesswork.

You'll run the intake and returns team, turning incoming stock and customer returns into organized, system ready inventory - all while hitting SLA's and keeping compliance tight from day one.

You'll be a driving force behind inventory data integrity. QA and Inventory Control own the audits, but accuracy starts with you - clean receiving practices, sharp documentation, and communication that gets ahead of problems before they happen.

On the outbound site, you'll own the full operation - orders picked, packed, and dispatched accurately, safely, and on time, every time.

You'll manage your people, your productivity, and your standards - balancing labor, quality, and service performance in a fast moving, safety first environment. You'll be delivering on our customer promise - making sure service commitments aren't just met, but built into how our site runs from the start.

Who are we looking for?

• Previous supervisory or team leadership experience in a warehouse, fulfillment, logistics, ecommerce, or distribution environment.
• A good understanding of inbound and outbound processes
• Experience managing hourly, frontline, and/or agency teams
• Ability to manage performance using operational KPIs and data
• Confident addressing performance, attendance, and conduct issues
• Strong communication skills with the ability to provide clear direction and coaching
• Ability to prioritize and make decision in a fast-paced environment
• Strong attention to detail
• Ability to remain calm and organized

You’ll be working in a warehouse environment, where regular use of a computer will be required along with regular physical activity including lifting.

Our hiring process

• To maintain impartiality in the selection process and prevent bias from influencing shortlisting decisions, all applicants are systematically reviewing blindly by anonymising resume's.
• If you're shortlisted, you'll have a short video interview so we can get to know you better.
• You have a couple of on site interviews with our Operations Team

James and James Fulfilment is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, or any other legally protected status.

We actively promote fair employment practices and prohibit discrimination in all aspects of employment, including recruitment, hiring, training, promotion, compensation, benefits, and other terms and conditions of employment. Our commitment to EEO extends to ensuring a workplace free from harassment or retaliation based on any protected characteristic

We encourage qualified individuals of all backgrounds and abilities to apply for employment opportunities at James and James and we believe that by embracing diversity and promoting equal opportunities, we can better serve our employees, customers, and communities.

Employment is on an at-will basis. This means that employment may be terminated by the employee or employer at any time, for any reason or for no reason, and with or without prior notice. We strive to be an equal opportunity employer that values all forms of diversity in our team. We will not discriminate based on any protected class and believe in an environment based on mutual trust and respect, as well as shared and individual opportunity. We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact us.