Strategic Account Manager

Henry Schein; Austin (TX); Remote; USD 150,000 - 180,000; Full time

Job summary

An innovative company is seeking a Strategic Account Manager to foster relationships with large enterprise clients. This role involves managing strategic initiatives, driving revenue growth, and ensuring customer satisfaction. The ideal candidate will have extensive experience in account management, particularly in the SaaS sector, and will excel in communication and negotiation. Join a forward-thinking organization that values teamwork and offers a competitive compensation package along with excellent benefits, including healthcare coverage and professional development opportunities. This is a fantastic chance to make a significant impact in the healthcare technology industry.

Benefits

Medical, Dental and Vision Coverage

401K Plan with Company Match

Paid Time Off (PTO)

Paid Parental Leave

Short Term Disability

Work Life Assistance Program

Health Savings and Flexible Spending Accounts

Education Benefits

Worldwide Scholarship Program

Volunteer Opportunities

Qualifications

• 8+ years in Account Management or Sales leadership roles.
• Experience in SaaS industry preferred, especially in Dental or Healthcare.

Responsibilities

• Manage relationships with large enterprise customers to drive revenue growth.
• Collaborate with internal teams to ensure customer satisfaction and success.

Skills

Account Management

Customer Success

Sales Leadership

Communication Skills

Negotiation Skills

Project Management

Problem-Solving

Education

Bachelor's Degree

Master's Degree

Job description

This opportunity is remote within the United States.

Job Summary

Do you have demonstrated experience in managing a large, complex enterprise customer with ARR exceeding $1M/customer? If so, we are looking for a Strategic Account Manager to work with our largest customers, establishing high profile relationships, managing strategic account initiatives, and directing competitive offerings to capture, retain and expand named, key strategic accounts. Primary responsibility is to retain and grow the named accounts revenues, adoption, growth, and relationships by managing the relationship, commercial terms, account plan and deliverables of targeted, large accounts. This position cultivates new and maintains active business relationships as well as facilitates growth in existing accounts.

What you will do

• Achieve revenue and new bookings quota serving Henry Schein One's largest customers.


• Cultivate and maintain professional executive and account team relationships with large, targeted DSO, DPO, DHO customers.


• Build and grow the Henry Schein One Brand representing all products and services to customers and leveraging partners and OneSchein relationships to drive revenue retention and growth, customer advocacy, and our brand.


• Drive the adoption of the entire Henry Schein portfolio through leveraging resources and knowledge across HSI. Partner with cross-divisional teams to understand and strategically influence customer goals and key performance metrics.


• Work closely with Henry Schein One's Solution Engineering, Customer Success, Product Management and Services teams to ensure customers achieve desired outcomes


• Negotiate and develop commercial terms and contracts

Qualifications

Must have:

• 8 or more years of experience in large Account Management, Customers Success and/or Sales leadership experience with key accounts delivering technology solutions, preferably in the SaaS industry (Dental or Healthcare experience a plus).


• 3 or more years of experience specifically with large Account Management


• Demonstrated success in delivering profitable growth with large accounts in SaaS, enterprise software competitive markets (Dental experience preferred)


• Proven experience working with internal cross-functional teams, including Executive Sponsors, and leading risk management and account planning with large existing customers.


• Excellent ability to communicate, engage and drive execution with internal teams and effectively work with senior management and key stakeholders.


• Ability to influence, build external relationships, understand organizational complexities, navigate politics, and manage conflict and negotiations.


• Outstanding verbal and written communication skills and ability to resolve disputes effectively.


• Outstanding presentation and public speaking skills.


• Outstanding independent planning, decision making, analysis and problem-solving skills.


• Understanding of financial information and what actions to take to contribute to profitability.


• Ability to plan and manage complex projects to success; understand available resources, develop timeline, budget, and assign tasks and responsibility.


• Willing to adhere to industry practices and company policies and procedures.


• Proven completion of a Bachelor's Degree or global equivalent in related discipline

Nice to have:

• Master's degree or global equivalent.


• Experience in Account Management, Customers Success and/or Sales leadership experience with large accounts delivering technology solutions, in the SaaS Dental or Healthcare industry.


• Demonstrated success in delivering profitable growth with large accounts in SaaS, enterprise software competitive markets (Dental experience preferred)

The posted range for this position is $180,000.00 OTE which is the expected salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc.

The OTE (On Target Earnings) includes a base salary and commission target.

What you get as a Henry Schein One Employee

• A great place to work with fantastic people.


• A career in the healthcare technology industry, with the ability to grow and realize your full potential.


• Competitive compensation.


• Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.

About Henry Schein One

Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company's products and services work together as one simple solution to provide users with a seamless and integrated experience.

Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.

One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah. To learn more, click here: 2022 Best Companies To Work For | Henry Schein One

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is unable to hire individuals residing in Alaska, North Dakota, Hawaii, West Virginia, Maryland, Delaware, Puerto Rico, or other US Territories at this time.