Strategic Account Leader — Remote, Equity & Flexible PTO

frontcareers; Chicago (IL); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Equity

Private health insurance

Paid parental leave

Flexible time off

WFH Monday and Friday

Mental health support

Family planning support

Lifestyle stipend

Wellness days

Winter break

Job summary

Front is seeking an experienced Senior Account Manager to own a portfolio of its largest strategic accounts, driving renewals, expansions, and multi-year deals. You’ll close complex negotiations, leverage product and service add-ons, and partner with CSMs to maximize revenue while maintaining strong customer relationships.

You will forecast pipelines, develop strategy playbooks, and collaborate across Sales, Support, Product, and Marketing to remove blockers and accelerate closures.

Qualifications

• 5+ years carrying a number in Account Management, Renewals, or a commercial Customer Success role in SaaS.
• Proven closer with multi-stakeholder negotiations and multi-year contracts.
• Track record positioning and selling services or premium packages as part of the deal.
• Sharp with data using usage and health signals to build business cases.
• Negotiator's instincts and relationship chops to push for better deals.
• Process-driven with systems and playbooks to manage a bigger book.
• Comfortable partnering with CSMs, Solutions Architects, or technical teams on commercial outcomes.
• Fluency with AI tools and a bias toward using them to move faster.

Responsibilities

• Own the number for a portfolio of Front's largest strategic accounts — renewals, upsell, cross-sell, and net revenue retention are your quota.
• Run and close complex, multi-stakeholder negotiations, from renewal terms to premium package upsells to multi-year contracts.
• Hunt for expansion inside your existing book — using usage and health signals from your CSM partner to find the next deal before the customer asks.
• Build the pitch: position services and premium packages as revenue-driving add-ons, not afterthoughts.
• Forecast like a pro — accurate, defensible pipeline and renewal forecasting that leadership can plan the business around.
• Set the standard for the team — your deal strategy and negotiation playbook become what other AMs copy.
• Go toe-to-toe cross-functionally with Sales, Support, Product, and Marketing to clear blockers and close faster.
• Represent the customer's voice in pricing and packaging conversations — and use it to close bigger deals.

Skills

Quota carrying

Closing deals

Data-driven

Negotiation

Cross-functional collaboration

AI tools

Job description

Front is seeking an experienced Senior Account Manager to own a portfolio of its largest strategic accounts, driving renewals, expansions, and multi-year deals. You’ll close complex negotiations, leverage product and service add-ons, and partner with CSMs to maximize revenue while maintaining strong customer relationships.

You will forecast pipelines, develop strategy playbooks, and collaborate across Sales, Support, Product, and Marketing to remove blockers and accelerate closures.