Customer Success Leader

Lennox; Fort Lauderdale (FL); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

401(k) matching

Health & wellness program

Perks & discounts

Pet insurance

Free subscriptions

Job summary

Lennox National Account Services (NAS) seeks a Customer Success Leader to drive growth in maintenance and service offerings for national accounts. You will nurture post-sales relationships, ensure contractual performance, and expand services through operational excellence and customer satisfaction.

This role requires a strong background in sales, relationship management, and customer service, with the ability to collaborate across teams and influence key stakeholders.

Qualifications

• Bachelor’s degree or equivalent combination of education & relevant experience.
• Five years of sale experience
• Excellent written & verbal communication skills
• Proficiency in Microsoft Office applications & CRM software

Responsibilities

• Develop new prospects and engage existing national account customers to increase sales of maintenance and service solutions
• Build, maintain, and grow key relationships with targeted existing and prospective national accounts
• Lead and support post-sales customer engagement to ensure high satisfaction, long-term retention, & repeat business
• Collaborate closely with Customer Experience Specialists to ensure customer needs, performance metrics, and contractual requirements are consistently met
• Monitor customer success indicators and proactively address service gaps or risks
• Leverage strong operational performance and customer service outcomes to expand services into new markets and customer locations not currently supported
• Identify account expansion and growth opportunities within existing customer relationships
• Negotiate pricing and terms of sales and service agreements in alignment with business objectives
• Maintain accurate account documentation, engagement activity, and performance metrics within CRM systems

Skills

Relationship-building

Negotiation

Communication

Sales principles

CRM software

MS Office

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

CRM software

Job description

Who We Are

Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the HVAC industry. NAS is a major national player in HVAC maintenance and service. We have 100+ offices across the U.S. and are expanding rapidly.

Benefits

Matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions and more. Note benefits may vary and are subject to change.

What Drives Success

Under direct supervision, the Customer Success Leader develops new prospects and partners with existing national account customers to drive growth in maintenance and service offerings. This role is responsible for post-sales success, strengthening customer relationships, ensuring contractual performance, and expanding services through operational excellence and customer satisfaction.

Key Responsibilities

• Develop new prospects and engage existing national account customers to increase sales of maintenance and service solutions


• Build, maintain, and grow key relationships with targeted existing and prospective national accounts


• Lead and support post-sales customer engagement to ensure high satisfaction, long-term retention, & repeat business


• Collaborate closely with Customer Experience Specialists to ensure customer needs, performance metrics, and contractual requirements are consistently met


• Monitor customer success indicators and proactively address service gaps or risks


• Leverage strong operational performance and customer service outcomes to expand services into new markets and customer locations not currently supported


• Identify account expansion and growth opportunities within existing customer relationships


• Negotiate pricing and terms of sales and service agreements in alignment with business objectives


• Maintain accurate account documentation, engagement activity, and performance metrics within CRM systems

What We Are Looking For

• Bachelor’s degree or equivalent combination of education & relevant experience


• Five years of sale experience


• Expert-level relationship-building, listening, persuasion, and negotiation skills


• Strong time management & organizational abilities


• In-depth knowledge of sales principles, marketing strategies, product demonstrations, and sales techniques


• Strong understanding of customer service principles, including customer needs assessment, quality standards, and satisfaction evaluation


• Excellent written & verbal communication skills


• Substantial industry and product knowledge


• Proficiency in Microsoft Office applications & CRM software

What We Offer

Compensation: This is a salaried exempt role with a starting salary range of $75,000 - $105,000 annually. Eligibility for an annual bonus per company plan. Overtime not applicable.

Benefits: Tuition reimbursement; medical, dental & vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life & long-term disability insurance. New employees may receive up to: 12 days PTO, 2 well-being days, 1 volunteer day, 12 paid holidays & 3 floating holidays per year.

Our Culture

Lennox’s core values of Integrity, Respect & Excellence guide our culture. We are a global community that values each team member’s contributions and offers growth opportunities for all backgrounds. We are an equal opportunity employer committed to diversity.

Disclaimer: Compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.