Strategic Account Executive 5

SendGrid, Inc.; United States; On-site; USD 147,000 - 184,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Parental leave

Job summary

Twilio is seeking a Strategic Account Executive for High Tech Accounts. Remote role with ~15% travel. You will manage and expand strategic tech customer relationships, drive revenue and margins, and lead full sales cycles from prospecting to launch.

You will map customer technical needs to Twilio APIs, engage with executives and cross-functional teams, and use data to guide account strategy and opportunities.

Qualifications

• 8 years of sales experience with 3+ years in major/strategic accounts.
• Track record selling complex technical solutions.
• Familiar with Twilio ecosystem tools.
• Ability to manage relationships, cross-sells and upsells.
• Comfortable with business and technical leaders; excellent communicator.
• Analytical account development strategy based on data.
• Proven quota attainment and forecasting ability.
• Entrepreneurial mindset with process-building drive.
• Ethical, hands-on, creative, team player.

Responsibilities

• Manage and expand relationships with High Tech accounts.
• Develop and execute account strategy for revenue and margins.
• Lead full sales cycle from prospecting to closure, including launch.
• Conduct deep discovery; map customer needs to Twilio API capabilities.
• Communicate with developers, managers, and executives across orgs.
• Collaborate with cross-functional teams (product, finance, partners, support).
• Maintain disciplined forecast and present guidance to execs.

Skills

Sales experience

Strategic/major accounts

Complex technical solutions

Relationship management

Data-driven prospecting

Quota attainment

Forecasting & financial models

Entrepreneurial mindset

Communication & presentation

Team collaboration

Education

Bachelor’s Degree or equivalent

Tools

Salesforce

Outreach

LinkedIn SalesNav

ZoomInfo

Looker

Tableau

G-Suite

Gong

Job description

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off‑sites or customer meetings.

See yourself at Twilio

Join the team as our next Strategic Account Executive for High Tech Accounts!

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we’re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We’re on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we’re looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

We are expanding our team and growth within the High Tech Vertical by adding an experienced Strategic Account Executive. Our team is committed to helping our High Tech clients create frictionless engagement experiences for the customers they serve.

Responsibilities

In this role, you’ll:

• Manage and strategically expand relationships with our High Tech customer accounts.
• Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results across your High Tech account portfolio.
• Drive the entire sales process from prospecting to deal closure, including launch.
• Run highly consultative sales cycles with a focus on deep discovery, understanding their business, listening to customer needs and being an effective champion for their point of view in the organization.
• Understand the customer’s technical requirements and map them to the capabilities of Twilio’s communications API platform so that together you can design a solution for their specific use case needs.
• Effectively communicate with all levels of the customer organization such as developers, managers, and executives. Our customers are often software engineers, application owners, product managers, line of business executives, VP’s of innovation, omni-channel and digital strategy stakeholders.
• Serve on a cross‑functional account team with representatives from product, finance, partners, support, and services teams.
• Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required

• Possess a total of 8 years of sales experience, with a minimum of 3 years dedicated to major account or strategic sales and a track record of selling complex technical solutions.
• Familiarity with Twilio ecosystem of Tools: Salesforce, Outreach, LinkedIn SalesNav, ZoomInfo, Looker, Tableau, G-Suite, Gong
• Accountable for relationship management, cross sells, upsells and solutions consulting.
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
• Analytical account development strategy based on using data to find opportunities and prove value.
• Demonstrated success by exceeding quota on a consistent basis.
• Demonstrated track record of managing business forecasts and financial models.
• Entrepreneurial mindset with appetite to define processes and build programs.
• Ethical. Hands on. Passionate. Creative. Team-player.
• Eager to deliver excellence.
• Excellent verbal and written communication & presentation skills. Bachelor’s Degree or equivalent years of experience.

Desired

• Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.
• Software, SaaS, CPaas or PaaS selling experience.
• Deep experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms (CPaaS or PaaS)
• Experience selling API based solutions

Location

• This role will be remote.
• Approximately 15% travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time‑off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself,

If this role isn't what you're looking for,

Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text‑based messaging apps.

Twilio is proud to be an equal opportunity employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E‐Verify program in certain locations, as required by law.

Compensation

The successful candidate’s starting salary will be determined based on permissible, non‑discriminatory factors such as skills, experience, and geographic location.

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Minnesota or Vermont : $132,192 - $165,240.
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $139,536 - $174,420.
• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $X146,880 - $183,600.
• This role may be eligible to participate in Twilio's equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• This role is eligible to earn commissions.

The successful candidate’s starting salary will be determined based on permissible, non‑discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until Nov 1, 2026 but may change based on business needs.