Strategic Account Executive

Zylo; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Zylo is seeking a Strategic Account Executive to manage a portfolio of strategic accounts, focusing on client retention and upsell opportunities. The role requires strong relationship-building skills and an analytical mindset to optimize SaaS management strategies. You will collaborate with cross-functional teams to ensure clients achieve maximum value from Zylo's solutions, contributing to the company's mission in the SaaS management space.

Qualifications

• 5+ years in strategic account management or business development in SaaS.
• Proven track record of client retention and upsell targets.

Responsibilities

• Manage a portfolio of strategic accounts and drive client satisfaction.
• Own renewal processes and identify upsell opportunities.
• Develop tailored account plans and provide actionable insights.

Skills

Relationship Building

Analytical Mindset

Organizational Skills

Job description

Role Overview

As a Strategic Account Executive at Zylo, you will own a book of business comprising 3040 existing strategic accounts. Your primary responsibilities will focus on ensuring your clients are executing an optimal SaaS management strategy for their organization, retaining accounts, and identifying upsell opportunities.

In this highly visible and impactful role, you will collaborate with cross-functional teams to deliver exceptional client outcomes. Your success will directly contribute to Zylo's mission to win this emerging category by transforming SaaS Management into a critical enterprise function.

What you will do

Client Relationship Management:

• Serve as the primary point of contact for a portfolio of strategic accounts.
• Build and maintain strong relationships with key stakeholders to enhance trust and client satisfaction.
• Advocate for client needs internally, ensuring seamless delivery of Zylos solutions.

Retention and Growth:

• Own and manage renewal processes, ensuring timely contract extensions and minimizing churn.
• Identify and pursue upsell and cross-sell opportunities by aligning Zylos capabilities with clients evolving business needs.
• Collaborate with the Client Success team to monitor and drive product adoption, ensuring clients derive maximum value from Zylo.

Strategic Account Planning:

• Develop tailored account plans, focusing on driving client ROI, engagement, and expansion.
• Analyze SaaS usage and spend data to provide actionable recommendations and insights for optimization.
• Proactively address client challenges and identify opportunities to deepen Zylos impact.

Execution and Reporting

• Schedule, plan, and manage multiple client engagements in a dynamic, fast-paced environment.
• Provide regular updates to leadership on account health, renewal forecasts, and growth opportunities.
• Stay current on SaaS Management trends and apply industry best practices to client engagements.

Requirements
What you need

Experience:

• 5+ years in a strategic account management, renewal, or business development role, in SaaS (enterprise preferred)..
• Proven track record of driving client retention and achieving upsell targets in a B2B environment.

Skills:

• Strong relationship-building and interpersonal communication skills.
• Analytical mindset with the ability to interpret complex data and present clear, actionable insights.
• Exceptional organizational skills and the ability to prioritize in a fluid, fast-paced environment.
• Build and deliver effective presentations that deliver complex concepts, paired with the Zylo platform

Knowledge:

• Understanding of SaaS Management principles, including cost optimization and license management, is a plus.
• Familiarity with enterprise SaaS platforms and the challenges of managing large SaaS portfolios.
• IT, Procurement, or ITAM experience preferred