Strategic Account Executive

AES Indiana; Indianapolis (IN); On-site; USD 90,000 - 125,000; Full time

Job summary

AES Indiana is seeking a Strategic Accounts Manager to deliver superior service to our largest utility accounts and be the single point of contact for customers' needs.

You will handle reliability, billing, service expansions, and program coordination while supporting our digital transformation initiatives.

This role requires a Bachelor’s in engineering or business, 5+ years in energy or customer management, and strong Excel/data reporting and stakeholder skills.

Qualifications

• Bachelor’s degree in engineering or business.
• 5+ years in energy industry or customer management.
• Comfortable with energy systems, programs, terminology for commercial/industrial settings.
• Proficient in Microsoft Office, especially Excel and data reporting.
• Enjoy working with customers and external stakeholders.
• Able to respond to emergencies and customer needs on short notice.
• Interested in fast-changing energy with renewables and distributed energy.

Responsibilities

• Deliver a positive customer experience for designated Strategic Accounts as the single contact.
• Assist with billing, reliability, service expansions, and metering requirements.
• Support development and implementation of customer programs in progress.
• Coordinate interconnections and net metering with required documentation and reporting.
• Assist Service Operations in emergency restoration and storm response communication.
• Provide 24/7 availability to respond to emergency outages.

Skills

Customer management

Stakeholder engagement

Excel

Data analysis

Emergency response

Energy industry knowledge

Education

Bachelor’s degree in engineering or business

Tools

Microsoft Excel

MS Office suite

Job description

Are you ready to be part of a company that’s not just talking about the future, but actively shaping it? Join The AES Corporation, the largest US-based global power company with a team of 8,300 employees across 12 countries.

AES has been ranked #1 by BloombergNEF in renewable energy sales to corporations in the US and Americas for five consecutive years, providing electricity for millions of people worldwide.

We are proud to foster a strong workplace culture, earning prominent positions in Great Place to Work rankings across the markets where we operate. AES was also named one of the World’s Most Ethical Companies for the 13th consecutive year in 2026, highlighting our dedication to integrity, transparency, and responsible business practices.

Our spirit of innovation continues to earn industry recognition. AES is the only seven-time winner of the Edison Electric Institute’s Edison Awards in the twenty-first century, a distinction honoring global leadership in advancing the electric power industry.

If you’re ready to be part of a company that’s not just adapting to change, but driving it, AES is the place for you. We’re not just building a more sustainable future, we’re powering it.

Strategic Accounts Manager

Job Description

This position has overall responsibility for delivering quality customer service and a positive customer experience to our largest utility accounts. Acting as the single point of contact for a designated group of customers, the account manager will provide assistance with issues such as reliability, billing, expansion of service, and other customer needs as they arise. In addition, this position may support other customer programs and initiatives under development as the Company focuses on customer centricity and digital transformation.

Main Responsibilities

• Deliver a positive customer experience to a designated group of Strategic Accounts by acting as the single point of contact for the customer.
• Provide customer assistance as the need arises regarding the customer’s utility service. This may include billing, reliability, service expansions, metering, power quality, planned outages, and rates.
• Support the development and implementation of various customer programs currently under development.
• Provide customers with a point of contact for customer interconnections and net metering, which includes managing the flow of required documentation and reporting.
• Support Service Operations in emergency restoration activities, which may include participating on storm teams and being the communication interface between the company and external stakeholders.
• Provide the customer with 24/7 availability to respond to emergency outages.

Qualifications

• Bachelor’s degree required in an engineering or business field.
• 5+ years of experience in the energy industry and/or a customer management position.
• Comfortable with energy systems, energy programs and technical terminology/concepts used in commercial and industrial environments.
• Proficient in the basic suite of Microsoft packages, especially Excel and the quantitative analysis and reporting of data.
• Enjoy working with customers and external stakeholders.
• Enjoy working in emergency situations and willing to respond to customer and emergency situations on short notice.
• General knowledge of and interest in the fast-changing energy business in areas such as renewables and distributed energy.

AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 to confirm work authorization.