Strategic Account Executive

Serval; Austin (TX); On-site; USD 298,000 - 403,000; Full time

Job summary

Serval is seeking a Strategic Account Executive to own large, multi-region enterprise opportunities and drive AI automation across IT, Security, and Operations. You will collaborate with founders and product teams to shape enterprise motion and influence product roadmaps.

You will build deep executive relationships, orchestrate buying committees, and craft compelling ROI cases that demonstrate measurable value for large enterprises across multiple regions.

Qualifications

• 10+ years of full-cycle B2B SaaS sales experience.
• Proven success selling technical or workflow automation platforms to large enterprises.
• Experience running complex, multi-stakeholder deals across regions.
• Strong strategic account planning and executive communication.
• Based in or willing to work from SF HQ with regular travel.

Responsibilities

• Own the full enterprise sales cycle from prospecting to close and expansion.
• Develop deep relationships with IT, Security, and Operations leaders as trusted advisor on automation strategy.
• Orchestrate complex buying committees aligning technical, security, and business stakeholders.
• Deliver compelling demos and business cases tying Serval’s AI automation to ROI and efficiency gains.
• Partner with founders, product, and engineering to influence roadmap priorities and ensure enterprise delivery.
• Create repeatable playbooks for Serval’s enterprise motion including deal structure, pricing, and expansion.
• Represent Serval at industry events and executive briefings (travel as needed, typically quarterly).

Skills

Full-cycle B2B SaaS sales

Executive relationship management

Strategic account planning

Multi-region coordination

Negotiation & storytelling

Job description

Who We Are

Serval is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end - replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations.

At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don’t just respond to requests - they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering.

Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we’re building the universal AI operations layer - a system of agents that sits across business functions and runs the workflows that keep modern companies moving.

We’re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others.

Role Overview

As a Strategic Account Executive, you’ll own Serval’s largest and most strategic opportunities. You’ll lead complex, multi-threaded sales cycles with IT, Security, and Operations executives - often across multiple regions or business units - to help enterprises transform their workflows through AI automation. You’ll collaborate closely with our founders and product team to shape Serval’s enterprise motion, influence roadmap priorities, and define what "AI-powered IT" looks like at scale. This is a rare opportunity to help build a category-defining company from the ground up.

What You’ll Do

• Own the full enterprise sales cycle - from prospecting and stakeholder mapping to close and expansion.
• Develop deep relationships with senior IT, Security, and Operations leaders, becoming a trusted advisor on automation strategy.
• Orchestrate complex buying committees, aligning technical, security, and business stakeholders around Serval’s value proposition.
• Deliver compelling demos and business cases that tie Serval’s AI automation to measurable ROI and efficiency gains.
• Partner with founders, product, and engineering to influence roadmap priorities and ensure seamless enterprise delivery.
• Create repeatable playbooks for Serval’s enterprise motion - deal structure, pricing, and expansion strategy.
• Represent Serval at industry events, conferences, and executive briefings (travel as needed, typically once per quarter).

What You’ll Need

• 10+ years of full-cycle B2B SaaS sales experience, with consistent top-tier attainment.
• Proven success selling technical or workflow automation platforms to large enterprises (multi-stakeholder, multi-region).
• Expertise running complex, consultative sales cycles (3-9 months) with VP/C-suite buyers in IT, Security, or Operations.
• Skilled in strategic account planning, multi-threading, and executive communication.
• High-agency operator - thrives in unstructured environments and helps define process rather than follow it.
• Exceptional presentation, negotiation, and storytelling skills.
• Based in or willing to work from our San Francisco HQ five days a week, with regular travel to customer sites and events.

Nice to Have

• Previous experience at high-velocity SaaS companies.
• Experience joining or helping scale an early-stage (Series A - Series D) startup.
• Recognition for top performance - President’s Club, top 10 %, or rapid promotions, etc.
• Familiarity with AI, ITSM, or workflow automation categories.
• Comfort demoing or discussing APIs, integrations, and automation architecture with technical audiences.

Compensation

• The expected On-Target Earnings (OTE) range for this role is $350,000 USD annually, which includes a 50/50 base and variable split. Actual compensation will depend on experience and skills.

What we offer

• Impact: Be a key player in shaping the success of our product and company.
• Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
• Culture: Join a culture that values innovation, ownership, accountability, and fun.

Compensation Range: $350K