Strategic Account Coordinator

Infinite Electronics, Inc.; Irvine (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Infinite Electronics, Inc. is seeking a Strategic Account Coordinator in Irvine, CA to support Outside Sales Representatives and ensure smooth account execution. You will manage day‑to‑day activities, coordinate cross‑functional resources, and maintain clear communication with customers through phone and email.

The role focuses on order coordination, RFQ handling, and internal alignment across Sales, Operations, Product, and Customer Support to deliver a seamless customer experience.

Qualifications

• Minimum 5 years of strategic or technical sales experience, including account development.
• Strong interpersonal and communication skills with a customer-centric focus.
• Ability to coordinate cross-functional teams to support account activities.

Responsibilities

• Partner with Outside Sales Representatives to support account activities.
• Maintain account information and activity tracking in CRM systems.
• Coordinate RFQ and quote preparation, ensuring timely submission.
• Act as liaison across Product, Operations, and Customer Support to fulfill orders.
• Monitor orders, identify delays, and escalate issues for resolution.
• Provide updates on account performance and forecast health.

Skills

Strategic sales experience

Account coordination

Customer-focused

Excellent communication

CRM proficiency

Tools

CRM systems

Job description

Infinite Electronics powers a global portfolio of specialized connectivity companies delivering reliable engineered solutions worldwide. Built as a unified platform for speed, scale and reliability, the company combines shared infrastructure, best-in-class logistics and deep engineering expertise to support mission‑critical connectivity needs. Through scalable global operations and rapid development capabilities, Infinite helps customers accelerate innovation and bring new ideas to market.

Position Description

The Strategic Account Coordinator is a support-focused role designed to assist Outside Sales Representatives (OSRs) in the management and execution of customer account activities within assigned strategic accounts. This position does not carry a sales quota, engage in prospecting, or own revenue targets. Instead, the role serves as a key operational partner, ensuring timely, accurate, and efficient handling of customer requests, order coordination, and internal alignment across teams.

This role is responsible for supporting the customer’s experience by managing day-to-day account activities, coordinating cross‑functional resources, and ensuring follow‑through on customer needs. The Strategic Account Coordinator acts as a central point of contact for order status, quoting coordination, and issue resolution, working closely with Sales, Operations, Product, and Customer Support teams to deliver a seamless experience.

Account Support & OSR Partnership

• Partner closely with Outside Sales Representatives to support account activities and execution of customer requests.
• Assist with maintaining account information, activity tracking, and documentation within CRM systems.
• Support preparation for customer interactions, including gathering order details, status updates, and internal insights.
• Coordinate follow‑up actions based on OSR direction and customer needs.

Customer Communication & Order Support

• Serve as a primary contact for customers regarding order status, shipping updates, and general inquiries.
• Respond to customer requests via phone and email with timely, accurate, and professional communication.
• Ensure clear communication of order updates, requirements, and next steps.
• Escalate and coordinate resolution of customer issues as needed.

Quote & RFQ Coordination

• Support the quoting process by coordinating RFQs with internal teams.
• Ensure accurate and timely submission of quote requests and follow‑ups.
• Maintain visibility into quote status and communicate updates to customers and OSRs.
• Assist with gathering required technical or commercial information to support quoting activities.

Cross‑Functional Coordination

• Collaborate with Product, Operations, Customer Service, and other internal teams to support order fulfillment and issue resolution.
• Act as a liaison to ensure alignment between customer expectations and internal execution.
• Help coordinate actions across departments to move orders and requests forward efficiently.

Order & Issue Resolution

• Monitor open orders and proactively identify delays or risks.
• Follow up internally to ensure timely resolution of order‑related issues.
• Support resolution of discrepancies, including order changes, shipping issues, or documentation needs.
• Escalate critical issues appropriately and track progress through resolution.

Administrative & Process Support

• Maintain accurate records of customer interactions, order activity, and account updates.
• Ensure CRM and internal systems are kept up to date with current information.
• Support reporting needs related to account activity, order status, and customer communications.
• Assist with documentation and process adherence to ensure consistency and efficiency.
• Provide updates on account performance, pipeline health, risks, and growth opportunities.
• Support forecast accuracy and revenue reporting for the Industrial BU.
• Maintain detailed account records and CRM activity tracking.

Key Responsibilities

• Partner closely with outside sales to build and maintain strategic account plans within the CRM, driving revenue growth and strengthening the sales pipeline.
• Serve as the primary point of contact for customers on key sales activities, including quotes and service follow‑ups, ensuring all responses meet established SLAs.
• Proactively schedule sales visits and follow‑up activities for outside sales to maintain sales momentum, documenting actions and next steps in the CRM.
• Develop deeper relationships within targeted strategic accounts by expanding connections across multiple contacts and functional areas within the customer’s organization.

Required Knowledge, Skills, And Abilities

• Strong interpersonal skills, business acumen, and a customer‑centric focus with urgency to achieve strategic objectives.
• Minimum 5 years of strategic or technical sales experience, including account development, extensive phone contact, and a track record of profitable growth.
• Expertise in technical sales, subsystems, integrated solutions, product lines, market trends, and industry landscape.
• Excellent professional communication skills, both written and spoken, with proper grammar, tone, and messaging.
• Ability to interpret instructions in written, oral, diagram, or schedule form.
• Profic