Strategic Account Analyst | Customer Success & Ops

CVS Health Corporation; Harrisburg (Dauphin County); On-site; USD 54,000 - 73,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

CVS Health Corporation is seeking an Analyst, Account Manager to deliver an exceptional customer experience and support the Access U.S. customers throughout the lifecycle.

You will collaborate with Account Managers, customers, brokers, and internal partners to ensure accurate, timely service, enrollment, and issue resolution while driving satisfaction and retention. This full-time role is based in the United States and emphasizes cross-functional collaboration, renewal support, and effective

Qualifications

• 1-2 years of relevant experience in account management or customer service.
• Strong organizational skills with multiple priorities and deadlines.
• Attention to detail when reviewing benefit information and plan documents.
• Effective written and verbal communication.
• Ability to coordinate with multiple business partners.
• Proficiency with Microsoft Office applications.
• Experience with Salesforce or similar CRM is preferred.

Responsibilities

• Develop account plans to support customer satisfaction and growth.
• Analyze data and trends to identify opportunities for improvement.
• Build strong relationships with customers, brokers, and partners.
• Coordinate eligibility and enrollment activities with internal teams.
• Support renewal activities and review benefit grids.
• Assist with billing inquiries and issue resolution.
• Maintain accurate customer records in Salesforce.
• Participate in implementation and renewal projects.

Skills

Account management

Customer service

Healthcare operations

Benefits administration

Effective communication

MS Office

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

CVS Health Corporation is seeking an Analyst, Account Manager to deliver an exceptional customer experience and support the Access U.S. customers throughout the lifecycle.

You will collaborate with Account Managers, customers, brokers, and internal partners to ensure accurate, timely service, enrollment, and issue resolution while driving satisfaction and retention. This full-time role is based in the United States and emphasizes cross-functional collaboration, renewal support, and effective