Strategic 3PL Fulfillment Leader

Quince; Dallas (TX); On-site; USD 121,000 - 143,000; Full time

Job summary

Quince in Dallas, TX is hiring a 3PL Fulfillment Operations Manager to own end-to-end warehouse and fulfillment performance across our 3PL network. You will drive improvements in speed, accuracy, and cost efficiency while building scalable processes and strong partnerships with carriers, vendors, and internal teams.

The role requires 7–10 years of 3PL leadership, expertise in warehouse ops, and hands-on experience with WMS/OMS/ERP.

Qualifications

• 7–10 years of experience managing 3PL providers in a high-volume ecommerce or retail environment.
• Strong expertise in warehouse and fulfillment operations, including inbound, outbound, and inventory control.
• Deep knowledge of SLAs, KPIs, and fulfillment performance metrics (e.g., shipping accuracy, on-time delivery).
• Hands‑on experience with WMS, OMS, and ERP systems.
• Strong analytical and reporting skills (Excel, SQL, or BI tools).
• Proven problem-solving ability in resolving operational issues (e.g., delays, mispicks, inventory discrepancies).
• Excellent communication and relationship management skills with cross-functional teams and external partners.

Responsibilities

• Oversee daily warehouse and fulfillment operations with domestic 3PL partners, ensuring timely and accurate order processing across all channels.
• Monitor, analyze, and enforce SLAs and KPIs, including order accuracy, on-time shipping, and delivery performance.
• Optimize outbound fulfillment operations, including picking, packing, carrier selection, shipping speed, and cost efficiency.
• Coordinate inbound logistics by partnering with suppliers, carriers, and 3PLs to ensure smooth receiving, timely putaway, and inventory accuracy.
• Collaborate with internal inventory teams to manage stock levels, reduce stockouts, and ensure accurate inventory transfers across facilities.
• Identify and resolve operational issues such as delayed shipments, mispicks, and damaged goods; elevate to partners when needed.
• Drive continuous improvement initiatives to enhance fulfillment speed, reduce costs, and improve customer experience.
• Partner with IT and operations teams to optimize WMS, OMS, and ERP systems, including integrations and automation efforts.
• Manage relationships with carriers and vendors, including rate negotiation and performance management.
• Develop reporting and analytics to track fulfillment performance, operational efficiency, and cost trends; provide actionable insights.
• Collaborate cross-functionally with customer service, supply chain, planning, and engineering teams to proactively solve fulfillment challenges

Skills

3PL management

Warehouse operations

SLA & KPIs

WMS/OMS/ERP

Data analytics

Cross-functional communication

Education

Bachelor’s degree or equivalent in a related field

Tools

WMS

OMS

ERP systems

Job description

Quince in Dallas, TX is hiring a 3PL Fulfillment Operations Manager to own end-to-end warehouse and fulfillment performance across our 3PL network. You will drive improvements in speed, accuracy, and cost efficiency while building scalable processes and strong partnerships with carriers, vendors, and internal teams.

The role requires 7–10 years of 3PL leadership, expertise in warehouse ops, and hands-on experience with WMS/OMS/ERP.