3PL Fulfillment Operations Manager

Quince; Chicago (IL); On-site; USD 110,000 - 142,000; Full time

Job summary

A leading e-commerce brand is seeking an experienced Operations Manager in Chicago. You will manage domestic warehouse operations, ensuring accurate order fulfillment and scaling logistical performance. Candidates should have 7–10 years of relevant experience and a strong background in warehouse management and logistics. Join us to be part of a mission-driven team reshaping retail.

Qualifications

• 7-10 years of experience managing 3PL providers in e-commerce.
• Proven success in improving fulfillment and delivery metrics.
• Ability to work onsite in Chicago.

Responsibilities

• Oversee operations with domestic 3PL providers in Chicago.
• Track and enforce SLAs for fulfillment and delivery.
• Optimize outbound operations to improve efficiency and reduce costs.

Skills

Operations management

Logistics analysis

Fulfillment accuracy

Communication skills

Tools

WMS

SQL

Job description

About Quince

Founded in 2018, Quince is a direct‑to‑consumer brand that disrupts retail by combining AI, analytics, and automation with a commitment to fair production and sustainability. Our mission is to deliver high‑quality essentials at low prices, giving customers exceptional craftsmanship without the traditional markups.

Role: 3PL Operations Manager – Chicago

We’re looking for a hands‑on, high‑impact operations manager to oversee Quince’s domestic warehouse and fulfillment network. In this role, you will own the day‑to‑day performance of our third‑party logistics (3PL) providers, ensuring timely, accurate, and cost‑effective fulfillment across all channels.

Responsibilities

• Oversee daily warehouse and fulfillment operations with domestic 3PL providers onsite in Chicago, ensuring timely and accurate order processing across all sales channels.
• Track, analyze, and enforce SLAs for order fulfillment, shipping accuracy, and on‑time delivery performance.
• Optimize outbound operations—including picking, packing, carrier selection, and shipping speed—to improve efficiency and reduce costs.
• Coordinate inbound logistics with suppliers, carriers, and 3PLs to ensure smooth freight flow, minimize delays, and maintain inventory accuracy.
• Partner with internal inventory teams to manage stock levels, prevent stockouts, and ensure accurate transfers between facilities.
• Identify and resolve fulfillment issues such as delayed shipments, mis‑picks, or damaged goods, escalating to partners or carriers as needed.
• Implement best practices and continuous improvement initiatives to enhance fulfillment speed, quality, and cost efficiency.
• Collaborate with IT and operations teams to optimize WMS, OMS, and ERP system integrations for automation and visibility.
• Develop and maintain strong carrier and vendor relationships, negotiate competitive rates, and ensure compliance with performance standards.
• Build and maintain reporting dashboards to track fulfillment KPIs, operational costs, and service quality.
• Partner cross‑functionally with customer service, planning, and engineering teams to ensure smooth end‑to‑end fulfillment performance.

Qualifications

• 7–10 years of experience managing third‑party logistics (3PL) providers in a high‑volume e‑commerce or retail environment.
• Proven success improving fulfillment accuracy, delivery speed, and cost efficiency.
• Ability to work onsite in Chicago.
• Strong background in warehouse and fulfillment management, including inbound, outbound, and inventory control.
• Deep understanding of SLAs, KPIs, and fulfillment metrics such as order accuracy and on‑time performance.
• Hands‑on experience with WMS, OMS, and ERP systems, with exposure to system integration and automation projects.
• Advanced analytical skills with proficiency in Excel, SQL, or BI reporting tools.
• Strong problem‑solving skills and the ability to identify and resolve operational bottlenecks quickly.
• Excellent communication and negotiation skills, with the ability to build strong relationships with 3PLs, carriers, and internal teams.

Preferred

• Experience scaling fulfillment operations in a direct‑to‑consumer (DTC) or omnichannel business.
• Familiarity with logistics automation tools and transportation optimization software.
• Experience with high‑volume small parcel.
• Exposure to sustainable logistics practices, such as packaging efficiency and returns optimization.
• Demonstrated ability to lead process improvement initiatives that balance cost, speed, and quality.
• Bias toward technology and data‑driven decision‑making in operations.

Pay Range

Salary: $110,000 – $142,000 USD. Bonus and equity may also be provided for eligible roles.

Why Quince?

Joining Quince means being part of a mission‑driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

Equal Opportunity & Hiring Integrity

Quince provides equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. Employment is contingent upon successful completion of a background check in compliance with applicable law.