Story Land- Night Security Agent

0911 Festival Fun Parks, LLC; New Hampshire; On-site; USD 32,000 - 52,000; Full time

Job summary

Story Land in New Hampshire is hiring a Night Security Agent to protect guests and staff across our park. You will enforce rules, monitor facilities, and stay vigilant to identify safety concerns. The role requires a high school diploma or GED, at least 1 year in security, and good English communication; bilingual skills (especially Spanish) are a plus.

Shift work includes evenings and weekends. You will work with multiple park departments, respond to emergencies, manage crowd control, document

Qualifications

• High School diploma or GED or equivalent.
• 1+ year security or related experience preferred.
• Spanish language skills are a plus.

Responsibilities

• Enforce park and dorm rules and regulations.
• Monitor park assets to ensure guest and host safety.
• Maintain vigilance at assigned location and report issues promptly.
• Ensure compliance with policies to maintain a safe environment.
• Monitor resident safety and report conflicts to supervisor.
• Document incidents in residence hall promptly for HR.
• Take control of emergencies and manage tense situations calmly.
• Direct crowd control during emergencies.
• Communicate clearly with all park departments.
• Utilize access control, CCTV and other monitoring systems to respond to incidents.
• All other duties as assigned by leadership.

Skills

Fluent English

Spanish language skills

Education

High School diploma or GED

Wisconsin Security Identification Card (preferred)

Job description

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave-and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating® . Our passionate hosts make this purpose possible through everyday acts of love and service-what we call Heartspitality®-the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

Story Land- Night Security Agent

Roles & Responsibilities:

• Enforce all Park and Dorm rules and regulations
• Monitor Park assets with intent to ensure the safety of all our guests and hosts
• Maintain constant vigilance of assigned location to identify any potential issues or safety concerns communicate any potential issues to other departments and/or leadership in a timely manner
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests
• Monitor resident safety and communicate conflicts to supervisor
• Accurately document any incidents in residence hall in timely manner for HR to address with residents in a timely manner
• Take control of emergency and intense situations while remaining calm
• Professionally manage crowd control during emergency situations
• Exercise clear and concise communications with all park departments
• Utilized electronic card access, closed circuit television, and other audio/visual monitoring systems, monitors and supervises the response to all reports or irregular conditions, including the unauthorized entry of persons or vehicles to protected buildings and areas, breaches of perimeter security or any other suspicious activities occurring on the property.
• All other duties as assigned by leadership

Job Duties & Responsibilities:

• Enforce all Park and Dorm rules and regulations
• Monitor Park assets with intent to ensure the safety of all our guests and hosts
• Maintain constant vigilance of assigned location to identify any potential issues or safety concerns communicate any potential issues to other departments and/or leadership in a timely manner
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests
• Monitor resident safety and communicate conflicts to supervisor
• Accurately document any incidents in residence hall in timely manner for HR to address with residents in a timely manner
• Take control of emergency and intense situations while remaining calm
• Professionally manage crowd control during emergency situations
• Exercise clear and concise communications with all park departments
• Utilized electronic card access, closed circuit television, and other audio/visual monitoring systems, monitors and supervises the response to all reports or irregular conditions, including the unauthorized entry of persons or vehicles to protected buildings and areas, breaches of perimeter security or any other suspicious activities occurring on the property.
• All other duties as assigned by leadership

Education and Experience:

• High School diploma, GED, or equivalent Equivalent work experience will also be considered
• 1+ year of previous security or related experience highly desired
• Wisconsin Security Identification Card are preferred, but not required
• Language: Ability to read, write, and speak fluent English Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply with New Hampshire Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must be able to work third shift (overnight) if the park security operates on a 24-hour schedule
• Must have reliable transportation to and from your scheduled shift
• Must possess a valid driver's license and a good driving record
• Ability to safely and efficiently operate motorized vehicles and equipment
• Ability to comprehend and carry out verbal and written instructions
• Ability to apply knowledge of security methods, procedures, interviewing, listening, and note-taking techniques for specific situations
• Ability to deal fairly, objectively, and courteously with the public without regard to race, ethnicity, religion, or political beliefs
• Ability to analyze people and/or situations quickly and calmly and take appropriate actions in a quick and effective manner
• Ability to operate a variety of electronic equipment, such as cameras, radios, personal computers, or other communication devices
• Ability to professionally and calmly deal with stressful and/or tense situations
• Ability to collaborate with other team members, external first responders, and emergency personnel during emergency situations
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to maintain certifications as required by assignment
• Ability to see details of objects that are more than a few feet aw

Physical Requirements:

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to walk, stand, or run on uphill, downhill, or uneven surfaces.
• Ability to remain sedentary for extended periods of time, while using a computer/camera equipment
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
• Must have good visual acuity, night vision, and peripheral vision.
• Ability to see details of objects that are more than a few feet aw