Storeroom Customer Service Representative

Civil Recruit; United States; On-site; USD 25,000 - 36,000; Full time

Job summary

Storeroom Customer Service Representatives are based on-site at the customer location, handling procurement activities, order tracking, and vendor coordination to ensure timely delivery of stock and non-stock items. They assist with PO creation, invoicing reconciliation, and use ERP systems such as SAP; on-site dress is business casual and steel-toe shoes are required.

Hours are Monday through Friday, 8:00 a.m. to 4:30 p.m.

Qualifications

• High school diploma or equivalent; Bachelor’s degree preferred.
• 1+ years of procurement experience preferred.
• CPM certification preferred.

Responsibilities

• Perform procurement activities to meet current and anticipated demand and align with purchasing strategies.
• Review and approve inventory forecasts and replenishment recommendations.
• Place purchase requisitions and vendor purchase orders.
• Monitor quality and timeliness of products; coordinate returns/replacements as needed.
• Follow up on purchase orders with vendors and communicate status to customers.
• Maintain relationships with suppliers and customers.
• Resolve payables issues and identify cost-saving opportunities.

Skills

Customer service

Procurement

Vendor management

ERP systems

Attention to detail

Education

High school diploma

Bachelor's degree preferred

Tools

SAP

MS Excel

Job description

About the job Storeroom Customer Service Representative

Summary

• Storeroom Customer Service Representatives (CSRs) typically reside at a customer location and are responsible for providing exceptional service to Vallen’s customers by purchasing products, goods and materials (stock and/or non-stock, or stock buy) that meet the organization’s standards of price, quality, timing, and reliability of supply.
• Hours: Mon-Fri 8a-430p
• Temp to hire
• This is an in person on-site position.
• Will assist with creating purchase orders, tracking orders, procurement requests for items to be ordered, and follow through on orders until delivered.
• Will receive orders in system once delivered.
• Will assist with reconciliation on invoices.
• Computer experience required.
• SXE and SAP experience helpful but not required.
• Must be able to easily navigate new computer systems.
• Will work with Storeroom Attendants onsite
• Dress code: Business casual
• Steel toe shoes required.
• May be asked to assist in Storeroom (though this is rare)
• Experience preferred over education.

Responsibilities

• Perform procurement activities to ensure the customer’s current and anticipated demand for products and materials (stock and/or non-stock, or spot buy) are met and in alignment with Vallen’s purchasing strategies.
• Review and approve assigned inventory forecasts produced by Vallen’s inventory management or other Enterprise Resource Planning application.
• Review and approve daily replenishment recommendations produced by Vallen’s inventory management or other Enterprise Resource Planning application.
• Assess existing orders to determine action for expediting or de-expediting for optimal delivery.
• Place purchase requisitions and vendor purchase orders.
• Research, assess, and make recommendations for vendors and/or specific items of request to ensure they comply with specifications and meet the customer’s quality, pricing, and delivery standards.
• Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and/or replacement items.
• Negotiate and coordinate vendor returns for aging, expired, or excess inventory; coordinate other liquidation activities as required.
• Follow-up on the status of purchase orders with vendors to ensure timely delivery; and communicate status of orders with customers.
• Communicate with vendors to resolve problems with timeliness and product quality.
• Maintain and cultivate relationships with one or more suppliers, vendors, and assigned customers.
• Research and resolve account payables nonconformance with suppliers.
• Identify opportunities for and document customer cost savings.
• Produce customer KPI measurement data.
• Follow all Vallen and customer Standard Operating Procedures.
• Adhere to LEAN operating practices; ensure worksite is professional, clean and neat at all times.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent. Bachelor’s degree in a related field (e.g., Business, Finance, etc.) preferred. 1+ years of experience in the field of Procurement preferred. CPM certification preferred. Other relevant experience includes:
• Excellent customer service.
• Computer skills and aptitude to learn the various Enterprise Resource Planning (ERP) and Inventory Management applications.
• Mathematical aptitude for basic calculations.
• Self-starter with the ability to work independently.
• Strong attention to detail and accuracy.
• Demonstrated strong attention to detail, organizational and execution skills.
• Proficiency with MS-Office products.
• Strong verbal and written communication skills.

Skills

• Customer Services representative