Store Team Member

Academy Sports + Outdoors; Richmond (VA); On-site; USD 25,000 - 45,000; Part time

Job summary

An established industry player is seeking dedicated Store Team Members to enhance customer satisfaction and store profitability. This part-time role involves providing exceptional customer service, assisting shoppers in finding products, and contributing to a positive shopping experience. Ideal candidates will have a passion for sports and outdoor activities, with opportunities in various departments including apparel, footwear, and outdoor gear. Join a team that values hard work and commitment, and be part of a dynamic environment where your contributions truly matter.

Qualifications

• Previous related work experience preferred.
• CPR and First Responder certification is a plus.

Responsibilities

• Ensure fast, friendly customer service.
• Assist customers in navigating product range.

Skills

Customer Service Orientation

Problem Solving

Communication Skills

Attention to Detail

Bilingual Ability

Basic Math Proficiency

Outdoor Hobbies Knowledge

Situational Awareness

Education

High School Diploma or GED

Associates or Bachelor's in Criminal Justice

Tools

POS Equipment

Inventory Software

Basic Hand Tools

Job description

Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.

At Academy Sports + Outdoors, our Purpose is to make it easier for everyone to enjoy more sports and outdoors. Our Store Team Members are an essential part of customer service in any Academy store. They are responsible for ensuring fast, friendly customer service, helping customers navigate the wide range of products Academy offers, and impacting customer satisfaction, store profitability, and Academy's Mission.

Job Description:

Click the link(s) below to see each individual position's full job description:

Sales Team Member Positions:

• Outdoor Enthusiast
• Sales Team Member Apparel
• Sales Team Member Fishing and Hunting
• Sales Team Member Footwear
• Sales Team Member Sports
• Store Cashier

Logistics/Merchandising/Operations Positions:

• Asset Protection Team Member
• Custodian
• Inventory Control Team Member
• Merchandising Team Member
• Receiving Team Member

Education:

• High school diploma or GED preferred.
• Associates or Bachelor's in Criminal Justice preferred (Asset Protection Team Member only).

Work Experiences:

• Previous related work experience preferred.
• Operating POS equipment, symbol, and telephone preferred (Cashier only).
• Supporting people and processes to drive operational excellence and sales targets (Cashier only).
• 4+ years of outdoors hobbies, interests, and skills; fishing and hunting experience preferred (Outdoor Enthusiast only).
• CPR and First Responder certification is a plus (Asset Protection Team Member only).
• Loss Prevention or Criminal Justice background is a plus (Asset Protection Team Member only).

Skills:

• Excellent customer service orientation.
• Ability to connect and build rapport with customers, possibly bilingual.
• Effective problem solving and communication skills.
• Ability to handle multiple tasks with organization and attention to detail.
• Ability to read and follow safety and operational documents.
• Proficiency in basic math and understanding instructions.
• Operate POS and related equipment (Cashier only).
• Write routine reports and correspondence (Cashier only).
• Knowledge of inventory software and order processing (Cashier only).
• Passion and expertise in outdoor hobbies like fishing, hunting, shooting, camping (Outdoor Enthusiast only).
• Must meet legal requirements for firearm transactions and FOID card (Fishing and Hunting Sales Team Member only).
• Proficiency with basic hand tools and cleaning equipment.
• Provide prompt, friendly customer service.
• Knowledge of emergency response procedures.
• Strong situational awareness and observation skills.

Responsibilities:

• Refer to detailed job descriptions linked above.

Physical Requirements & Attendance:

• Flexible schedule including nights, weekends, and holidays.
• Good hearing and vision to perform duties.
• Adherence to work hours, policies, and rules.
• Regular walking, reaching, talking; occasional sitting, climbing, stooping, kneeling, crouching, pushing, and pulling.
• Lift up to 10 pounds constantly and up to 60 pounds occasionally.
• Stand, handle, and use fingers repeatedly.
• Specific vision abilities required.

Part-time position.

Equal Employment Opportunity:

Academy is an Equal Opportunity Employer and does not discriminate based on race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other protected category.