Store Team Leader — Elevate Customer Experience

Pacific Sunwear Stores LLC; San Mateo (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

PacSun in San Mateo, CA is hiring for an hourly Store Associate to support daily operations and deliver a positive customer experience. You will help maintain presentation standards, assist with sales floor coverage, and promote PacSun brands and fashion trends.

Ideal candidates bring a high school diploma, strong communication and math skills, and a passion for fashion. This is a full-time role with flexible scheduling, including weekends and peak periods.

Qualifications

• Passion for product, brands, fashion and trends.
• Effective written, verbal and presentation skills.
• Strong communications skills.
• Proficient in math and possesses strong computer skills.

Responsibilities

• Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience.
• Handles customer situations in compliance with policy and procedures, attempts to “solve for yes” and escalates issues as appropriate.
• Maintains a clean and well organized store, promoting a safe working and shopping environment to maximize the customer experience.
• Shares feedback from customers with the leadership team to improve the overall customer experience.
• Performs as the floor supervisor role as needed to cover non-peak periods (breaks etc.).
• Drives efficiency in all operational store processes.

Skills

Fashion passion

Communication skills

Math skills

HS diploma

Education

HS Diploma

Job description

PacSun in San Mateo, CA is hiring for an hourly Store Associate to support daily operations and deliver a positive customer experience. You will help maintain presentation standards, assist with sales floor coverage, and promote PacSun brands and fashion trends.

Ideal candidates bring a high school diploma, strong communication and math skills, and a passion for fashion. This is a full-time role with flexible scheduling, including weekends and peak periods.