Store Team Leader & Customer Experience Champion

Chico's; Grand Rapids (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Merchandise discounts

Professional development

Philanthropy partnerships

Job summary

Chico's is seeking an Assistant Manager in Grand Rapids, MI to support the Store Manager in leading a team and delivering a seamless, personalized customer experience. The role emphasizes hospitality, community engagement, and achieving store financial goals.

You will hire, coach, and develop associates, lead on the sales floor, and ensure brand-aligned visuals and standards while managing inventory and daily operations. Flexibility for nights, weekends, and holidays is required.

Qualifications

• 3 years of retail management experience preferred.
• Must be at least 18 years old.
• Flexible availability including nights, weekends, and holidays.
• Ability to develop strong customer and peer relationships.
• Excellent communication and interpersonal skills.
• Ability to bend, reach, stretch for products, operate the register, and lift up to 50 pounds.

Responsibilities

• Build, lead, and develop a team to deliver a customer-centered experience.
• Take ownership to achieve the financial goals of the store and motivate the team.
• Assist in the hiring, development, and coaching of associates.
• Lead by example on the sales floor, sharing product knowledge and utilizing an omni-channel approach.
• Maintain a visually inspiring store environment that reflects brand standards.
• Take ownership to ensure safe and efficient store operations including inventory management, daily replenishment of floor merchandise, and execution of inventories.
• Ensure compliance with all policies, guidelines, and business practices.
• Build community connections through in-store company-sponsored events, philanthropy, and other initiatives.

Skills

Customer service

Leadership

Communication

Team collaboration

Education

High school diploma or equivalent

Tools

POS system

Job description

Chico's is seeking an Assistant Manager in Grand Rapids, MI to support the Store Manager in leading a team and delivering a seamless, personalized customer experience. The role emphasizes hospitality, community engagement, and achieving store financial goals.

You will hire, coach, and develop associates, lead on the sales floor, and ensure brand-aligned visuals and standards while managing inventory and daily operations. Flexibility for nights, weekends, and holidays is required.